Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 16:51:53 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    i need to change my order           08:27 PM, 04th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           08:36 PM, 04th Mar                     User                    I wanted to change my order           08:37 PM, 04th Mar                     User                    i ordered a wrong size           08:37 PM, 04th Mar                     User                    i want the same jeans i just need size change           08:38 PM, 04th Mar                   Nikhil                    I will be happy to assist you with that,           08:38 PM, 04th Mar                   Nikhil                    Please provide me the order number.           08:38 PM, 04th Mar                     User                    9771728647           08:39 PM, 04th Mar                   Nikhil                    Thank you for providing us the requested information. Please allow me a moment to check the details.           08:42 PM, 04th Mar                     User                    okay           08:42 PM, 04th Mar                   Nikhil                    As per the system, we can see that you have already raised a return request  in the system.           08:43 PM, 04th Mar                     User                    yes but is it possible to just exchange it instead of returning and refunding and then long process before i can buy it again?           08:44 PM, 04th Mar                   Nikhil                    I am sorry to inform you that exchange is not available for online purchases at www.maxfashion.com           08:45 PM, 04th Mar                     User                    okay thank u           08:45 PM, 04th Mar                   Nikhil                    However, if you wish to expedite the process, you can visit the store and return the item there.           08:46 PM, 04th Mar                   Nikhil                    Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:46 PM, 04th Mar                     User                    so i can drop by to any shop to return the item?           08:47 PM, 04th Mar                     User                    how long before it gets pickedup to me?           08:47 PM, 04th Mar                   Nikhil                    Any Max store near you.           08:47 PM, 04th Mar                     User                    okay thank you           08:47 PM, 04th Mar                   Nikhil                    The collection time frame is 3-5 working days.           08:48 PM, 04th Mar                   Nikhil                    Is there anyhting else I may assist you with today?           08:48 PM, 04th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:51 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/506007