Subject: Ticket Assigned - Conversation with Curious Fire
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 16:51:21 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Curious Fire Curious Fire                    Hii, I purchased an item online and received it yesterday. But i want to return the item for refund  Order #: 9771680528
Order name: Spanx Plunge Low-Back Mid-Thigh Bodysuit           08:17 PM, 04th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           08:25 PM, 04th Mar                     Curious Fire                    Hii           08:25 PM, 04th Mar                   Nikhil                    I will be happy to assist you with that. Please allow me a moment to fetch your details.           08:27 PM, 04th Mar                     Curious Fire                    Sure           08:27 PM, 04th Mar                   Nikhil                    If you wish we can raise a return request on your behalf. Our collection team will come to collect the item.  You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:30 PM, 04th Mar                     Curious Fire                    How do i make sure if this item can be returned or not?           08:32 PM, 04th Mar                     Curious Fire                    because the item I received is different than the one in the picture           08:32 PM, 04th Mar                     Curious Fire                    also in the email contained this           08:32 PM, 04th Mar                   Nikhil                    We would request you to please share us the images of the item received.           08:33 PM, 04th Mar                     Curious Fire                             08:33 PM, 04th Mar                     Curious Fire                    I didnt open the item           08:33 PM, 04th Mar                     Curious Fire                    i left it in the bag when i saw its different           08:33 PM, 04th Mar                     Curious Fire                    In the email it mentions that it’s not valid for store return           08:34 PM, 04th Mar                   Nikhil                    Yes, it is a nin-returnable item. But in case you received a different item than you have ordered, we will accept the return.           08:34 PM, 04th Mar                   Nikhil                    We would request you to send us the images from outside, of the item received.           08:35 PM, 04th Mar                     Curious Fire                    this is the item i ordered           08:36 PM, 04th Mar                     Curious Fire                    This is what I received           08:36 PM, 04th Mar                   Nikhil                    We apologize for the inconvenience caused to you and we are sorry to hear that you received a different item than what you have ordered.           08:40 PM, 04th Mar                   Nikhil                    We will raise a return request for you in the system. Our collection team will come to collect the item from you.           08:41 PM, 04th Mar                     Curious Fire                    Okk then           08:41 PM, 04th Mar                     Curious Fire                    thanks a lot for the support           08:41 PM, 04th Mar                   Nikhil                    You are welcome! Is there anything else I may assist you with today?           08:42 PM, 04th Mar                     Curious Fire                    that’s it thanks a lot           08:42 PM, 04th Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           08:44 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/506005