Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 22:57:51 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi . My order number is #6466565717. I ordered  shoes and today i accepted it but it came with defect           02:42 AM, 04rd Mar                     User                    I want to return it and i paid by cash           02:42 AM, 04rd Mar                     User                    So can you tell me plz how to return it           02:43 AM, 04rd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           02:44 AM, 04rd Mar                   Nikhil                    I will be happy to assist you with that.           02:44 AM, 04rd Mar                     User                    Thanks           02:44 AM, 04rd Mar                     User                             02:46 AM, 04rd Mar                   Nikhil                    We would like to inform you that we don't refund 
 in cash for online returns, but we can return in your 'My Credit' which can be used for your next purchase with us, provided you are registered with us.           02:47 AM, 04rd Mar                     User                    Ok           02:47 AM, 04rd Mar                   Nikhil                    In case you are not registered with us, then in that case we will provide you a 'Refund Voucher', which can be used in your next purchase with us.           02:47 AM, 04rd Mar                     User                    But im registred           02:48 AM, 04rd Mar                   Nikhil                    Or you can return the item at the store.           02:48 AM, 04rd Mar                   Nikhil                    Please provide me the correct Order Number to check your details.           02:49 AM, 04rd Mar                     User                    Ok           02:49 AM, 04rd Mar                   Nikhil                    Please share with me the correct order number so that i 
 can check your details.           02:50 AM, 04rd Mar                   Nikhil                    And if you wish, i can raise a return request for you.           02:50 AM, 04rd Mar                     User                             02:51 AM, 04rd Mar                     User                    U can see in photo           02:51 AM, 04rd Mar                     User                    If i go to store they will accept it without any problem?           02:52 AM, 04rd Mar                   Nikhil                    Yes, thank you for sharing the requested information with me.           02:52 AM, 04rd Mar                     User                    Welcome           02:52 AM, 04rd Mar                   Nikhil                    Yes, you have to keep the order confirmation handy.           02:53 AM, 04rd Mar                     User                    From system no need anything to do?           02:53 AM, 04rd Mar                   Nikhil                    If you visit the store, the
 y will do whatever is needed.           02:54 AM, 04rd Mar                     User                    If u raise a return request how many days will take to collect product           02:55 AM, 04rd Mar                   Nikhil                    Usually, the product is collected within 3-5 working days.           02:55 AM, 04rd Mar                     User                    Ok thanks then its better to take to store           02:56 AM, 04rd Mar                   Nikhil                    Thank you for your confirmation. Is there anything else I may assist you with today?           02:56 AM, 04rd Mar                     User                    No thanks           02:57 AM, 04rd Mar                   Nikhil                    It was a pleasure to assist you. Thank you for shopping with us.           02:57 AM, 04rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/503912