Subject: Ticket Assigned - Conversation with Popping Horse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 21:25:50 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Horse Popping Horse                    Hello           01:10 AM, 04rd Mar                   Bot                   أهلا مرة أخرى!           01:10 AM, 04rd Mar                     Popping Horse                    Hello           01:10 AM, 04rd Mar                   Bot                   أهلا مرة أخرى!           01:10 AM, 04rd Mar                     Popping Horse                    اهلا           01:10 AM, 04rd Mar                     Popping Horse                    اليوم وصلت شحنتي           01:11 AM, 04rd Mar                     Popping Horse                    و واحد من المنتجات المقاس اكبر من مقاسي           01:11 AM, 04rd Mar                     Popping Horse                    يصير تاخذون لمنتج و تعطوني مقاسي؟           01:11 AM, 04rd Mar                     Popping Horse                    Hello           01:12 AM, 04rd Mar                   Bot                   أهلا مرة أخرى!           01:12 AM, 04rd Mar                     Popping Horse                    ???           01:12 AM, 04rd Mar                     Popping Horse                    Anyone ??           01:12 AM, 04rd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           01:13 AM, 04rd Mar                     Popping Horse                    I received my order today           01:13 AM, 04rd Mar                     Popping Horse                    but one of my pants size is bigger than mine           01:14 AM, 04rd Mar                     Popping Horse                    can I replace it with smaller size           01:14 AM, 04rd Mar                   Nikhil                    I apologize for the inconvenience caused to you. I will surely help you out with it.           01:14 AM, 04rd Mar                   Nikhil                    Could you please provide me with your order number to check your details.           01:15 AM, 04rd Mar                     Popping Horse                             01:15 AM, 04rd Mar                     Popping Horse                    Ok           01:15 AM, 04rd Mar                   Nikhil                    Thank you for sharing with us the item image. But, in order to assist you further please provide me the Order number.           01:16 AM, 04rd Mar                     Popping Horse                    8371737406           01:17 AM, 04rd Mar                   Nikhil                    Thank you. Please allow me a moment to fetch your detials.           01:17 AM, 04rd Mar                   Nikhil                    details*           01:17 AM, 04rd Mar                     Popping Horse                             01:17 AM, 04rd Mar                     Popping Horse                    I want a 32 size plz           01:18 AM, 04rd Mar                   Nikhil                    We are sorry to inform you that the exchange is not available for online purchases. However, we will accept a return for this item.           01:19 AM, 04rd Mar                     Popping Horse                    So they will take it from my home?           01:20 AM, 04rd Mar                   Nikhil                    We can raise a return request for you in the system, and our collection team will contact you to schedule the collection.           01:20 AM, 04rd Mar                   Nikhil                    Or you can drop of this item at the nearby store.           01:20 AM, 04rd Mar                     Popping Horse                    so they will give me a 32 size?           01:21 AM, 04rd Mar                     Popping Horse                    or after I drop it at the store. ? Can I exchange it?           01:22 AM, 04rd Mar                   Nikhil                    You can check the availability of the desired size in the store, and if the size is available then ask them to return the old one and process with the purchase of new one.           01:22 AM, 04rd Mar                     Popping Horse                    ok thank u           01:22 AM, 04rd Mar                   Nikhil                    If there's any difference in the price, then that amount is to be paid by you.           01:23 AM, 04rd Mar                   Nikhil                    The prices and the offers at the store may differ.           01:23 AM, 04rd Mar                   Nikhil                    Is there anything else I may assist you with today?           01:24 AM, 04rd Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:25 AM, 04rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/503831