Subject: Ticket Assigned - Conversation with Biking Donut
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 17:39:52 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Biking Donut Biking Donut                    For the inconvenience caused, we’d like to give you a voucher worth AED 20.00 for you to use it on your next purchase at Max Fashion.

The voucher code you need to apply at checkout is F26-92YF-BRH3-FELL-D. *Terms and conditions apply           08:58 PM, 03rd Mar                     Biking Donut                    Send me a voucher i didnt use ut           08:59 PM, 03rd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:04 PM, 03rd Mar                     Biking Donut                    My voucher expired           09:05 PM, 03rd Mar                     Biking Donut                    can u send another 1           09:05 PM, 03rd Mar                   Nikhil                    Please provide me the order number against which you received this voucher.           09:06 PM, 03rd Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           09:09 PM, 03rd Mar                     Biking Donut                    Yes           09:12 PM, 03rd Mar                     Biking Donut                    against this email           09:13 PM, 03rd Mar                     Biking Donut                    Hi Joyanna,
 
Thank you for getting in touch with us.
 
For the inconvenience caused, we’d like to give you a voucher worth AED 20.00 for you to use it on your next purchase at Max Fashion.

The voucher code you need to apply at checkout is F26-92YF-BRH3-FELL-D. *Terms and conditions apply
 
Once again, sincere apologies, and thank you for your patience.
​
Your friends, 
The Support Team
 
* Terms and conditions:
1. This voucher code is valid till 02 March 2020..
2. The voucher can be spent on a threshold of AED 21.00. 
3. Voucher is only valid on Max Fashion.
4. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           09:13 PM, 03rd Mar                   Nikhil                    Thank you for the information. Could be please tell me when did you receive this email from our end.           09:15 PM, 03rd Mar                   Nikhil                    We are sorry to inform you that we will not be able to extend the validity of the vouchers once expired.           09:21 PM, 03rd Mar                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           09:23 PM, 03rd Mar                     Biking Donut                    Well send me a new one           09:24 PM, 03rd Mar                     Biking Donut                    U can check ur system           09:25 PM, 03rd Mar                     Biking Donut                    Send me a new 1           09:25 PM, 03rd Mar                   Nikhil                    As it was clearly informed to you that the voucher is valid till March 02, please understand that we will not be able to extend the validity or provide a new voucher to you.           09:27 PM, 03rd Mar                     Biking Donut                    Ask ur manager           09:27 PM, 03rd Mar                     Biking Donut                    At 1st it didnt work           09:28 PM, 03rd Mar                     Biking Donut                    then i waited after it was fixed i dint check           09:29 PM, 03rd Mar                   Nikhil                    Thank you for bringing this to our notice. We will escalate your issue to the relevant team and please allow us 24-48 working hours to get back to you.           09:31 PM, 03rd Mar                   Nikhil                    Please provide us your email id so that we can contact you directly on your mail id.           09:32 PM, 03rd Mar                     Biking Donut                    [email-masked]           09:32 PM, 03rd Mar                   Nikhil                    Thank you for providing us the requested information.           09:33 PM, 03rd Mar                   Nikhil                    Is there anything else I may assist you with today?           09:33 PM, 03rd Mar                     Biking Donut                    Yes will u contact me           09:33 PM, 03rd Mar                     Biking Donut                    Can u giv me the complaint no.           09:34 PM, 03rd Mar                   Nikhil                    Yes, we will update you with the response received from the relevant team.           09:34 PM, 03rd Mar                   Nikhil                    Once i will close this chat, you will get the notification for the same.           09:35 PM, 03rd Mar                     Biking Donut                    K           09:35 PM, 03rd Mar                   Nikhil                    Is there anything else I may assist you with today?           09:35 PM, 03rd Mar                   Nikhil                    Are we still connected?           09:37 PM, 03rd Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:39 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/503521