Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 22:45:14 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:19 AM, 03nd Mar                     User                    I added two items from the promotional offer buy 1 get 1 free           02:20 AM, 03nd Mar                     User                    but in the checkout it gives the total amount to pay, the b1g1 doesn’t want to be applied           02:20 AM, 03nd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           02:21 AM, 03nd Mar                     User                    I’ve already asked           02:21 AM, 03nd Mar                   Nikhil                    We apologize for the inconvenience caused to you. In order to enable us to assist you further please share with us the name of the item that you are purchasing.           02:22 AM, 03nd Mar                   Nikhil                    Also please specify the amount you have been asked to pay.           02:22 AM, 03nd Mar                   Nikhil                    Are we still connected?           02:25 AM, 03nd Mar                     User                    Baggie           02:25 AM, 03nd Mar                     User                             02:27 AM, 03nd Mar                     User                    Please check the attachment           02:28 AM, 03nd Mar                   Nikhil                    Please allow me a moment to check.           02:30 AM, 03nd Mar                   Nikhil                    Thank you for your patience.           02:33 AM, 03nd Mar                   Nikhil                    As per the system, we can see that the 1st bag is from Lifestyle and the 2nd bag is from Shoemart. This is the reason why the Buy 1 Get 1 promotion was not applied.           02:34 AM, 03nd Mar                   Nikhil                    We would request you to purchase the items from the same concept and then the offer will be applied.           02:35 AM, 03nd Mar                   Nikhil                    Is there anything else I may assist you with today?           02:37 AM, 03nd Mar                     User                    So has to be the same exact item           02:37 AM, 03nd Mar                     User                    Or any 2 lifestyle           02:38 AM, 03nd Mar                   Nikhil                    No it need not be the same exact item, but the promotion should be on both the items from the same concept.           02:38 AM, 03nd Mar                     User                    Got it thank you           02:40 AM, 03nd Mar                   Nikhil                    Please find the attached screenshot for your reference.           02:41 AM, 03nd Mar                   Nikhil                    Is there anything else I may assist you with today?           02:42 AM, 03nd Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           02:44 AM, 03nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/501391