Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 22:04:53 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Curious Apple                    Hello           01:55 AM, 03nd Mar                   Bot                   أهلا مرة أخرى!           01:55 AM, 03nd Mar                     Curious Apple                    Just wanted to ask           01:56 AM, 03nd Mar                     Curious Apple                    i want to exchange some items i purchased under promotion buy1 get2,           01:57 AM, 03nd Mar                     Curious Apple                    But.now, theres no more buy 1 get 2 promo, how are they going to replace it if ever?           01:58 AM, 03nd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           01:59 AM, 03nd Mar                     Curious Apple                    I want to exchange some items i purchased under buy 1 get 2 promo           02:00 AM, 03nd Mar                   Nikhil                    I would like to inform you that the exchange is not available for online shopping on babyshopstores.com           02:00 AM, 03nd Mar                     Curious Apple                    Awww, so only return?           02:00 AM, 03nd Mar                   Nikhil                    But in case you are not happy with the online purchase, you can return the item and we will refund you for the same.           02:01 AM, 03nd Mar                   Nikhil                    Yes, we can process the return and refund.           02:01 AM, 03nd Mar                     Curious Apple                    But when did the buy1 get 2 promo ended?           02:01 AM, 03nd Mar                   Nikhil                    I am sorry but I don't have that information handy with me. If you want I can get the confirmation from the relevant team.           02:02 AM, 03nd Mar                     Curious Apple                    No need, thank you           02:02 AM, 03nd Mar                   Nikhil                    Do you wish me to raise a return request for you in the system.           02:03 AM, 03nd Mar                     Curious Apple                    No need, its okay, thank you           02:03 AM, 03nd Mar                   Nikhil                    Is there anything else I may assist you with today?           02:03 AM, 03nd Mar                     Curious Apple                    Thats it           02:04 AM, 03nd Mar                   Nikhil                    It was a pleasure assisting you. Thank you for shopping with us.           02:04 AM, 03nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/501365