Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 20:49:36 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey           12:38 AM, 03nd Mar                     User                    I need to           12:38 AM, 03nd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:39 AM, 03nd Mar                     User                    exchnage a make up item as the shade is too dark for me it’s in original condition           12:39 AM, 03nd Mar                     User                    How can I exchange it           12:39 AM, 03nd Mar                     User                    I can’t select that item to return in my account           12:39 AM, 03nd Mar                     User                    It’s a maybeline concealer           12:40 AM, 03nd Mar                     User                    i want a shade lighter           12:40 AM, 03nd Mar                     User                    How can I exchange the shade visiting the store and exchanging it is possible           12:40 AM, 03nd Mar                   Nikhil                    Thank you for contacting us and we apologize for the inconvenience caused to you.           12:40 AM, 03nd Mar                     User                    Just let me know           12:41 AM, 03nd Mar                   Nikhil                    As per the policy the cosmetic items purchased are non-returnable.           12:41 AM, 03nd Mar                     User                    Hello would be please advice ? Exchange it           12:41 AM, 03nd Mar                     User                    I want to exchange it for another shade           12:42 AM, 03nd Mar                     User                    I don’t want to refund it           12:42 AM, 03nd Mar                     User                    Can you please read it right?           12:42 AM, 03nd Mar                   Nikhil                    I understand your concern very well but as per the policy the item is non-returnable, hence we will not be able to exchange it from our end.           12:44 AM, 03nd Mar                   Nikhil                    We would request you to visit a nearby store and request the manager for the exchange.           12:45 AM, 03nd Mar                   Nikhil                    Is there anything else I may assist you with today?           12:47 AM, 03nd Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:49 AM, 03nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/501258