Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 19:05:41 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:54 PM, 02nd Mar                   Bot                   Hi again!           10:54 PM, 02nd Mar                     User                    I want to return my order and change the sizes           10:54 PM, 02nd Mar                     User                    9771544699 This is my order number           10:54 PM, 02nd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil.           10:56 PM, 02nd Mar                   Nikhil                    I will surely help you out with it.           10:56 PM, 02nd Mar                     User                    Yes please .. it’s 3 items and I want change it all to Medium size           10:56 PM, 02nd Mar                     User                    Again this is the number of order 9771544699           10:57 PM, 02nd Mar                     User                    also I didn’t take off the label from the items , it’s all in the same package I received           10:57 PM, 02nd Mar                   Nikhil                    Thank you for your confirmation and we are sorry to hear that you are not happy with the products you purchased online.           10:58 PM, 02nd Mar                     User                    Please let me know what the process for return?           10:59 PM, 02nd Mar                   Nikhil                    The exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:

- You can confirm us, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:00 PM, 02nd Mar                   Nikhil                    Are we still connected?           11:02 PM, 02nd Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:04 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/501114