Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 17:41:53 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi good evening           09:30 PM, 02nd Mar                     User                    My name is Rona           09:31 PM, 02nd Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:31 PM, 02nd Mar                     User                    I ordered a bag online tonight           09:31 PM, 02nd Mar                     User                    order no 9771787321           09:32 PM, 02nd Mar                   Nikhil                    Thank you for shopping with us. Please elaborate your concern, so that I may assist you appropriately.           09:32 PM, 02nd Mar                     User                    is this buy one get one free           09:33 PM, 02nd Mar                   Nikhil                    I am sorry to say that you missed the prom
 otion.           09:34 PM, 02nd Mar                   Nikhil                    Yes, the item has Buy 1 Get 1 promotion.           09:34 PM, 02nd Mar                   Nikhil                    To avail this offer, you have to order 2 items with the same promotion and the invoice amount will be the price of the item which has higher value.           09:35 PM, 02nd Mar                   Nikhil                    We would request you to please cancel this order, and place a new order online if you wish to avail this offer.           09:36 PM, 02nd Mar                   Nikhil                    Is there anything else I may assist you with today?           09:36 PM, 02nd Mar                     User                    Just send the one bag please           09:37 PM, 02nd Mar                     User                    no thanks           09:37 PM, 02nd Mar                   Nikhil                    Thank you for shopping with us.           09:37 PM, 02nd Mar                   Nikhil  
                   It was a pleasure to assist you.           09:38 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/500964