Subject: New Reply Received - Receipt Failure - Order 7668210199
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 01 Mar 2020 13:32:43 +0000

Hi Nikhil Bishnoi,  The customer has responded to the ticket.  Receipt Failure - Order 7668210199  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>Dear All,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>Firstly please note the order number.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>Secondly if you read my email I
<span style="background:yellow;mso-highlight:yellow">am requesting a receipt – not an invoice</span>. I have now received an email advising me you do not issue invoices. I never requested an invoice
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>But by law in Bahrain all customers must be issued a
<span style="background:yellow;mso-highlight:yellow">receipt</span> </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks &amp; best regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'></span></b></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'>Sandra Barse</span></b></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'>Executive Assistant
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</span><span lang="IT" style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#4D4D4D'>          </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><img width="313" height="73" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTg3OTMwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i-bmqaEWbaBief4MBumskC9SuhtiOMVhTxeGJXV8_aY" alt="Email footer"></span><span lang="IT" style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#4D4D4D'>        
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> info@horizon
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<b>Sent:</b> 27 February 2020 17:26<br>
<b>To:</b> 'Max' &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]' &lt;[email-masked]&gt;; [email-masked]' &lt;[email-masked]&gt;; [email-masked]' &lt;[email-masked]&gt;; [email-masked]' &lt;[email-masked]&gt;; [email-masked]'
 &lt;[email-masked]&gt;; [email-masked]' &lt;[email-masked]&gt;; [email-masked]' &lt;[email-masked]&gt;<br>
<b>Subject:</b> Order 7671418861</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>Dear All,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>I have placed a new order 7671418861 today.  As you will note in the trailing emails below my first 2 purchases I did not receive a receipt
 by email but I had to request.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>I trust with this new order you will issue the receipt via email.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks &amp; best regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'>Sandra Barse</span></b></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'>Executive Assistant
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> info@horizon
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<b>Sent:</b> 29 January 2020 08:13<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#422331] - Receipt Failure - Order 7668210199</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>Dear Max Support Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>The item was picked up but I am sorry your statement this is not the typical experience
<u>is incorrect</u>.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>This is the
<b><u>second time</u></b> that your online system has failed to issue a receipt, which by the laws in the Kingdom of Bahrain is a requirement.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US'>So I think this is typical but I am one of the few customers who follows up receipts, most will collect their item with no further requirements.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks &amp; best regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'>Sandra Barse</span></b></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959'>Executive Assistant
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> 28 January 2020 19:44<br>
<b>To:</b> info@horizon &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#422331] - Receipt Failure - Order 7668210199</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Sandra,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As per the system we can see that the shipment was successfully picked up on Jan 27.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are really sorry for the inconvenience caused to you, but this is not typical of the experience we offer.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please feel free to get in touch with us for further assistance.<span style="color:#183247"><br>
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</span>Your friends,<span style="color:#183247"><br>
</span>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/422331