Subject: Ticket Assigned - Conversation with Tom Durman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 29 Feb 2020 20:54:13 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tom Durman Tom Durman                    I got blocked from linking my shukran account           12:28 AM, 01th Mar                     Tom Durman                    my shukran account number is 1800000342506193           12:29 AM, 01th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:29 AM, 01th Mar                   Nikhil                    I will help you out with it.           12:30 AM, 01th Mar                   Nikhil                    Could you please provide me your registered email id with us.           12:31 AM, 01th Mar                     Tom Durman                    [email-masked]           12:31 AM, 01th Mar                   Nikhil                    Thank you for providing us with the requested information. Please allow me a moment to check your details.           12:32 AM, 01th Mar                   Nikhil                    I am sorry, i am unable to fetch your details with provided email id.           12:33 AM, 01th Mar                   Nikhil                    Could you share your mobile number with us to fetch your details.           12:33 AM, 01th Mar                     Tom Durman                    +971585961380           12:34 AM, 01th Mar                   Nikhil                    Thank you for providing us with the requested information. Please allow me a moment to check your details.           12:35 AM, 01th Mar                   Nikhil                    Still the same result. I would like to check with you whether you have registered yourself with us or not?           12:37 AM, 01th Mar                     Tom Durman                    Yes of course, I'm logged in right now           12:38 AM, 01th Mar                   Nikhil                    You email id is [email-masked]'.           12:40 AM, 01th Mar                     Tom Durman                    correct           12:40 AM, 01th Mar                   Nikhil                    I got your details with your name.           12:43 AM, 01th Mar                   Nikhil                    Please allow me to check regarding the Shukran.           12:43 AM, 01th Mar                   Nikhil                    We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.

Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           12:45 AM, 01th Mar                   Nikhil                    Is there anything else I may assist you with today?           12:49 AM, 01th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:52 AM, 01th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/496121