Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 29 Feb 2020 20:46:35 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I purchased recently online and paid. But I received a message saying an item had been removed. If it wasn't available it should have shown. Will I get my money back?           12:28 AM, 01th Mar                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           12:29 AM, 01th Mar                     User                    Hi. I purchased recently online and paid. But I received a message saying an item had been removed. If it wasn't available it should have shown. Will I get my money back?           12:30 AM, 01th Mar                   Nikhil                    I will be happy to assist you with that.           12:30 AM, 01th Mar                   Nikhil                    Could you please provide me with the order number.           12:30 AM, 01th Mar              
        User                    Ok hold on please           12:30 AM, 01th Mar                   Nikhil                    Sure.           12:31 AM, 01th Mar                     User                    8371623975           12:32 AM, 01th Mar                     User                    I got email saying it will be refunded on my credit? I dont get it.           12:33 AM, 01th Mar                   Nikhil                    As per the system we can see that KWD 1.74 was refunded back to your 'My Credit'.           12:35 AM, 01th Mar                   Nikhil                    You can use this credit for your next purchase with us.           12:36 AM, 01th Mar                     User                    I ordered 2 pieces of that item           12:36 AM, 01th Mar                     User                    Just wanted to clarify if this item was cancelled completely or just 1 piece?           12:37 AM, 01th Mar                   Nikhil                    We can see that both the pieces
  were cancelled, as they were not in a condition to be sold.           12:39 AM, 01th Mar                   Nikhil                    We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.           12:39 AM, 01th Mar                     User                    So why only kd 1.74           12:40 AM, 01th Mar                     User                    Is refundable?           12:40 AM, 01th Mar                     User                    Shouldn't it be total amount of that item?           12:40 AM, 01th Mar                     User                    Or is it because promo?           12:41 AM, 01th Mar                     User                    Buy 1 get 1?           12:41 AM, 01th Mar                   Nikhil                    Yes, it is because of the promo 'Buy 1 Get 1 free'.           12:41 AM, 01th Mar                   Nikhil                    You have order
 ed 2 items, but you have paid for only 1 item.           12:42 AM, 01th Mar                     User                    Ok. So it will available in my account? Or returned to bank?           12:42 AM, 01th Mar                   Nikhil                    Its available in your 'My Credit' now.           12:44 AM, 01th Mar                   Nikhil                    Is there anything else I may assist you with today?           12:44 AM, 01th Mar                   Nikhil                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:46 AM, 01th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/496115