Subject: Ticket Assigned - Conversation with Chandu Shaju
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 29 Feb 2020 17:56:46 +0000

Hi Nikhil Bishnoi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chandu Shaju Chandu Shaju                    Hi           09:29 PM, 29th Feb                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           09:30 PM, 29th Feb                     Chandu Shaju                    Hi i wanted know the status of my return process           09:31 PM, 29th Feb                     Chandu Shaju                    Thr first one 7670551518           09:31 PM, 29th Feb                   Nikhil                    I will be happy to assist you with that. Please allow me a moment to fetch your details.           09:32 PM, 29th Feb                     Chandu Shaju                    In that i have 6 items for return and one item was not delivered as well.           09:33 PM, 29th Feb                     Chandu Shaju                    I got a call from aramex person for pick u
 p and we were not avalble thta time.           09:33 PM, 29th Feb                     Chandu Shaju                    Thats was on last week           09:34 PM, 29th Feb                   Nikhil                    As per the online tracking we can see that the pick up has been cancelled.           09:38 PM, 29th Feb                     Chandu Shaju                    Can u reschedule?           09:38 PM, 29th Feb                   Nikhil                    Sure we will do that. We will forward your concern to the Aramex team and ask them to reschedule the collection.           09:39 PM, 29th Feb                   Nikhil                    Is there any suitable date or time you wish for the collection?           09:39 PM, 29th Feb                     Chandu Shaju                    And one more order also i have with return           09:39 PM, 29th Feb                     Chandu Shaju                    7670774991           09:39 PM, 29th Feb                   Nikhil                 
    Sure, i will be glad to assist you with that as well.           09:39 PM, 29th Feb                     Chandu Shaju                    In this also 5 return items           09:40 PM, 29th Feb                   Nikhil                    As per the online tracking we can see that the pick up for this order has been cancelled as well.           09:41 PM, 29th Feb                   Nikhil                    Do you wish us to reschedule this one as well?           09:41 PM, 29th Feb                     Chandu Shaju                    So i request if u can do both return order pick will reschedule together           09:42 PM, 29th Feb                   Nikhil                    Sure, we will request Aramex team accordingly.           09:42 PM, 29th Feb                   Nikhil                    Is there any preferred date or time for the collection.           09:43 PM, 29th Feb                     Chandu Shaju                    Any day after 3pm will be great if u could request      
      09:43 PM, 29th Feb                   Nikhil                    Sure and thank you for your confirmation.           09:44 PM, 29th Feb                   Nikhil                    Could you please share with us your email id so that we can keep you posted of the proceedings.           09:44 PM, 29th Feb                     Chandu Shaju                    One more thing. As per my previous chat and the first order one item was not delivered           09:45 PM, 29th Feb                     Chandu Shaju                    My email [email-masked]           09:45 PM, 29th Feb                   Nikhil                    161640318 - - Set of 5 - Printed Briefs with Elasticised Waistband is not delivered to you in your order?           09:47 PM, 29th Feb                     Chandu Shaju                    Yes exactly           09:47 PM, 29th Feb                     Chandu Shaju                    We have notified ur team also by writning in mail           09:48 PM, 29th Feb       
             Nikhil                    We can see that this issue is being taken care of. You will receive the refund for the same soon.           09:50 PM, 29th Feb                     Chandu Shaju                    Ok.thnx a lot           09:50 PM, 29th Feb                   Nikhil                    Is there anything else I may assist you with today?           09:50 PM, 29th Feb                     Chandu Shaju                    Hope i will get a call frm aramex soon for pick up for both returns together           09:50 PM, 29th Feb                   Nikhil                    Yes.           09:51 PM, 29th Feb                     Chandu Shaju                    ThnxWhat is the issue going with ur call centre nbr? We were           09:51 PM, 29th Feb                     Chandu Shaju                    What was the issue with ur call centrr nbr?           09:51 PM, 29th Feb                     Chandu Shaju                    Trying many times and not able to get in touch           
 09:52 PM, 29th Feb                   Nikhil                    I am sorry I have no information regarding this.           09:54 PM, 29th Feb                     Chandu Shaju                    Anyway..i have done with my queries. Thanks indeed           09:54 PM, 29th Feb                   Nikhil                    Is there anything else I may assist you with today?           09:54 PM, 29th Feb                     Chandu Shaju                    Appreciate ur help to sorting my query..thats only i wanted to chk           09:55 PM, 29th Feb                     Chandu Shaju                    Have a great evening           09:55 PM, 29th Feb                   Nikhil                    You are welcome! It was a pleasure assisting you.           09:55 PM, 29th Feb                     Chandu Shaju                    Thnx           09:55 PM, 29th Feb                   Nikhil                    Have a great evening!           09:55 PM, 29th Feb                   Nikhil                    Y
 ou are welcome!           09:56 PM, 29th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/495894