Subject: Store Return Refund not Processed
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 28 Jan 2023 00:43:05 -0700 (MST)

Hi Team, 

Please assist us with this. 

Problem Statement: Cx has returned the item in store but refund not done till date. 

We asked cx to Share the receipt several times and he responded he is out of Dubai and reported that, 

''I have only below information. 

Name - Rahul Kumar Sharma 
Mob - 0569086803 
Shopping place- Festival City Mall, Dubai 
Transaction time - 23rd Oct 2022, 7:45 PM Dubai time. 
Amount 219.00 AED 
Mode of payment - City bank credit card ending with - 2631'' 

Issue description: As per the cx's latest email, "Technical guy called me. He told that as per the record in database, my order was returned in same day. But amount was refund or not there is no record in the system." 
​ 
We request you to check the concern and help us to resolve the case on ASAP. 

Thanks for your help! 
Mohammad Khalid