Subject: Re: UAE Hybris not working properly
From: Vijaya Kumar <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, sysops <[email-masked]>, Lakshmi <[email-masked]>, jessie caparas <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Linu Lakshmanan <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, deeksha <[email-masked]>, Sreejith Sreekumar <[email-masked]>, vijayakumar illuri <[email-masked]>
Date: Wed, 25 Jan 2023 17:40:01 +0530

Hello Manish,

Can you check now whether a return request is creating or not?

*Many Thanks,*
Vijay

On Wed, Jan 25, 2023 at 5:16 PM Vijaya Kumar <
[email-masked]> wrote:

> Hello Manish,
>
> We are checking.
>
> *Many Thanks,*
> Vijay
>
> On Wed, Jan 25, 2023 at 5:12 PM Manish Kumar <[email-masked]>
> wrote:
>
>> Hi Vijay,
>>
>> We are getting an error while creating return request, For your referece
>> please find the attached error screenshot and help us in getting this fixed.
>>
>> Thank you for your help.
>>
>> Regards,
>> Manish
>>
>> ------------------------------
>> *From: *"Manish Kumar" <[email-masked]>
>> *To: *"vijay kumar" <[email-masked]>
>> *Cc: *"Nikhil Bishnoi" <[email-masked]>, "sysops" <
>> [email-masked]>, "Lakshmi" <[email-masked]>, "jessie
>> caparas" <[email-masked]>, "Mohamed Mahmoud" <
>> [email-masked]>, "Linu Lakshmanan" <
>> [email-masked]>, "escalations dxbteam" <
>> [email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "Mohd. Elbadri" <[email-masked]>,
>> "deeksha" <[email-masked]>, "Sreejith Sreekumar" <
>> [email-masked]>, "vijayakumar illuri" <
>> [email-masked]>
>> *Sent: *Wednesday, January 25, 2023 4:39:33 PM
>> *Subject: *Re: UAE Hybris not working properly
>>
>> Hi Vijay,
>>
>> Thank you for your help, It is working fine now.
>>
>> Regards,
>> Manish
>>
>> ------------------------------
>> *From: *"vijay kumar" <[email-masked]>
>> *To: *"Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <
>> [email-masked]>
>> *Cc: *"sysops" <[email-masked]>, "Lakshmi" <
>> [email-masked]>, "jessie caparas" <
>> [email-masked]>, "Mohamed Mahmoud" <
>> [email-masked]>, "Linu Lakshmanan" <
>> [email-masked]>, "escalations dxbteam" <
>> [email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "Mohd. Elbadri" <[email-masked]>,
>> "deeksha" <[email-masked]>, "Sreejith Sreekumar" <
>> [email-masked]>, "vijayakumar illuri" <
>> [email-masked]>
>> *Sent: *Wednesday, January 25, 2023 4:34:23 PM
>> *Subject: *Re: UAE Hybris not working properly
>>
>> Hello Nikhil and Manish,
>> UAE and KSA hybris is loading fine now. Can you please check and confirm?
>>
>> PFA.
>>
>> *Many Thanks,*
>> Vijay
>>
>>
>>
>> On Wed, Jan 25, 2023 at 2:30 PM Vijaya Kumar <
>> [email-masked]> wrote:
>>
>>> Hello Nikhil/Manish,
>>> We have a global outage in Microsoft impacting the Azure cloud,
>>> Teams,Outlook, office 365. This can impact our Hybris CS applications.
>>>
>>> *Many Thanks,*
>>> Vijay
>>>
>>> On Wed, Jan 25, 2023 at 1:50 PM Nikhil Bishnoi <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly assist as UAE hybris is not working. Please find attached the
>>>> screenshot for the same.
>>>>
>>>> Thank you for your help.
>>>>
>>>> Regards,
>>>> Nikhil.
>>>> ------------------------------
>>>> *From: *"Nikhil Bishnoi" <[email-masked]>
>>>> *To: *"Vijaya Kumar" <[email-masked]>
>>>> *Cc: *"Lakshmi" <[email-masked]>, "Sysops" <
>>>> [email-masked]>, "Jessie Caparas" <[email-masked]>,
>>>> "Mohamed Mahmoud" <[email-masked]>, "Linu
>>>> Lakshmanan" <[email-masked]>, "Escalations Dxbteam" <
>>>> [email-masked]>, "Apoorv Joshi" <
>>>> [email-masked]>, "Elbadri" <[email-masked]>, "deeksha"
>>>> <[email-masked]>, "Manish Kumar" <[email-masked]>,
>>>> "sreejith sreekumar" <[email-masked]>
>>>> *Sent: *Friday, 20 January, 2023 12:02:47
>>>> *Subject: *Re: UAE Hybris not working properly
>>>>
>>>> Hi Vijaya,
>>>>
>>>> Thank you for the notification. UAE hybris is up and running now. Even
>>>> RMA's can be created now.
>>>>
>>>> Thank you for your help.
>>>>
>>>> Regards,
>>>> Nikhil.
>>>> ------------------------------
>>>> *From: *"Vijaya Kumar" <[email-masked]>
>>>> *To: *"Nikhil Bishnoi" <[email-masked]>, "Lakshmi B" <
>>>> [email-masked]>
>>>> *Cc: *"Sysops" <[email-masked]>, "Jessie Caparas" <
>>>> [email-masked]>, "Mohamed Mahmoud" <
>>>> [email-masked]>, "Linu Lakshmanan" <
>>>> [email-masked]>, "Escalations Dxbteam" <
>>>> [email-masked]>, "Apoorv Joshi" <
>>>> [email-masked]>, "Elbadri" <[email-masked]>, "deeksha"
>>>> <[email-masked]>, "Manish Kumar" <[email-masked]>,
>>>> "sreejith sreekumar" <[email-masked]>
>>>> *Sent: *Friday, 20 January, 2023 11:54:07
>>>> *Subject: *Re: UAE Hybris not working properly
>>>>
>>>> Hello Nikhil,
>>>> UAE hybris is up now. Can you please check now?
>>>>
>>>> PFA.
>>>>
>>>> *Many Thanks,*
>>>> Vijay
>>>>
>>>> On Fri, Jan 20, 2023 at 11:47 AM Vijaya Kumar <
>>>> [email-masked]> wrote:
>>>>
>>>>> +Lakshmi B <[email-masked]>
>>>>>
>>>>> Hello Nikhil,
>>>>>
>>>>> We did hybris restart on UAE hybris as CS users are unable to create
>>>>> any tickets. We will confirm once UAE hybris is up.
>>>>>
>>>>> *Many Thanks,*
>>>>> Vijay
>>>>>
>>>>> On Fri, Jan 20, 2023 at 11:38 AM Nikhil Bishnoi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> HI Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly assist as UAE hybris is not working. Please find attached the
>>>>>> screenshot for the same.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for your help.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Nikhil.
>>>>>>
>>>>>
>>>>
>>