Subject: RE: BK: Suspected fake product (MAX (Reference:96/2023)
From: Manish Kumar <[email-masked]>
To: Tanveer Abbas <[email-masked]>
Cc: Akshay Berry <[email-masked]>, prakash iyangar <[email-masked]>, malik ismail <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Dharmendra Swain <[email-masked]>, Valeriia Sierikova <[email-masked]>, Rathnaker Shetty <[email-masked]>
Date: Wed, 25 Jan 2023 04:06:09 -0700 (MST)

Dear Tanveer, 

Thank you for your prompt response. 

We have again received below reminder from Jordan Standards and Metrology Organization (JSMO) for the attached item. 

Please check and advise the further course of action. 

Freshdesk case - https://landmarkgroupservice.freshdesk.com/a/tickets/5624647 

"Dear All, 
This is an urgent reminder, waiting for your reply ASAP. 
Please note the legal deadline is 5 working days from the first email sent to you excluding Fridays and Saturdays. 
Thank you. 
Best regards 
Bayan AlKhresha 
Jordan Standards & Metrology Organization 
Notification, verification & anti-counterfeit Unit 
Jordan Standards And Metrology Organization (JSMO) 
Dabouq area, #50 Khair Al-Din Al-Ma ani St. 
P.O. box 941287 Amman - 11194 Jordan 
Amman – Jordan" 

Thank you for your help. 

Regards, 
Manish 

From: "Tanveer Abbas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "prakash iyangar" <[email-masked]>, "malik ismail" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Dharmendra Swain" <[email-masked]>, "Valeriia Sierikova" <[email-masked]>, "Rathnaker Shetty" <[email-masked]> 
Sent: Monday, January 23, 2023 8:27:16 PM 
Subject: RE: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

Hi Manish 

Hope all is well 

For your update, our team has contacted concerned person from JSMO and mentioned issues are resolved. 

Thanks & Regards 

Tanveer 

Max Jordan 

Tel +962 798403307 

From: Manish Kumar <[email-masked]> 
Sent: Monday, January 23, 2023 5:32 PM 
To: Rathnaker Shetty <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Prakash Iyangar <[email-masked]>; Tanveer Abbas <[email-masked]>; Malik Ismail <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Dharmendra Swain <[email-masked]>; Valeriia Sierikova <[email-masked]> 
Subject: Re: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

		

Some people who received this message don't often get email from [email-masked]. [ https://aka.ms/LearnAboutSenderIdentification | Learn why this is important ] 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Team, 

We have received one more case# 5618213, regarding the BK: Suspected fake product (MAX (Reference:96/2023) from Jordan Standards and Metrology Organization (JSMO) for another item. 

Below are the sender details, kindly look into the matter and action it accordingly. 

"Dear Mr./ Mrs. 

We are The Jordan Standards and Metrology Organization (JSMO), a governmental institution in Jordan. 

JSMO is responsible for the inspection of goods at borders and in the local markets. 

We found products that are carrying your trademark. 

It would be highly appreciated if you check the attached files to inform us if it shows a genuine or fake product/s. 

Kindly note that the period to check the authenticity of the product/s is five working days starting from the date of sending the enquiry. Otherwise, we have to proceed as per our established procedures. 

If you need further information, or you need more time for the investigation, a short notice from your side within the five days period is needed. 

Best Regards 

Bayan AlKhresha 

Jordan Standards & Metrology Organization 

Notification, verification & anti-counterfeit Unit 

Jordan Standards And Metrology Organization (JSMO) 

Dabouq area, #50 Khair Al-Din Al-Ma ani St. 

P.O. box 941287 Amman - 11194 Jordan 

Amman – Jordan 

Phone : +962 6 5301225 / Ext: 1024 

Fax : +962 6 5301249 

E-mail : [email-masked] 

Website : www.jsmo.gov.jo" 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Rathnaker Shetty" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "prakash iyangar" <[email-masked]>, "Tanveer Abbas" <[email-masked]>, "malik ismail" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Dharmendra Swain" <[email-masked]>, "Valeriia Sierikova" <[email-masked]> 
Sent: Thursday, January 19, 2023 8:27:47 PM 
Subject: Re: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

Dear Rathnaker, 

Thank you for your response. 

Please find the below complaint statement and also the attachments are included. 

Dear Mr./ Mrs. 

We are The Jordan Standards and Metrology Organization (JSMO), a governmental institution in Jordan. 

JSMO is responsible for the inspection of goods at borders and in the local markets. 

We found products that are carrying your trademark. 

It would be highly appreciated if you check the attached files to inform us if it shows a genuine or fake product/s. 

Kindly note that the period to check the authenticity of the product/s is five working days starting from the date of sending the enquiry. Otherwise, we have to proceed as per our established procedures. 

If you need further information, or you need more time for the investigation, a short notice from your side within the five days period is needed. 

Best Regards 

Eng. Duaa Otoum 

Jordan Standards & Metrology Organization 

Notification, verification & anti-counterfeit Unit 

Dabouq area, #50 Khair Al-Din Al-Ma ani St 

P.O. box 941287 Amman - 11194 Jordan 

Amman – Jordan 

Phone : +962 6 5301225 

Fax : +962 6 5301249 

Website: www.jsmo.gov.jo 

Email: [email-masked] 

Regards, 
Manish 

From: "Rathnaker Shetty" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "prakash iyangar" <[email-masked]>, "Tanveer Abbas" <[email-masked]>, "malik ismail" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Dharmendra Swain" <[email-masked]>, "Valeriia Sierikova" <[email-masked]> 
Sent: Thursday, January 19, 2023 8:11:37 PM 
Subject: RE: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

Hi Manish, 

Can you please forward the original mail received from JSMO Jordan with their mail ID . 

In the bottom of this mail its mentioned that they have attached some files. Please forward the same mail so that we can check with our clearing team 

Rgds. 

Rathnaker 

From: Lloyd Rudolph Maistry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 19, 2023 1:27 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Tanveer Abbas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

[ mailto:[email-masked] | @Tanveer
 Abbas ] would be the right person speak with. 

Thanks 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 19, 2023 1:18:55 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Lloyd Rudolph Maistry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

Hi [ mailto:[email-masked] | 
@Lloyd Rudolph Maistry ] , 

Could you please assist to loop the concerned person from Jordan for the below issue. 

Authorities are following up and sending reminders. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 19, 2023 11:52 AM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Bala Subramaniam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

+ [ mailto:[email-masked] | [email-masked] ] 

Dear Team, 

Kindly look into the matter and do the necessary action accordingly. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 18, 2023 6:33:23 PM 
Subject: #DO suspected fake product ( MAX SHOES ) ( ref#54/2023) 

Dear Prakash, 

We are received 3rd reminder today on the below ticket id from ordan Standards and Metrology Organization (JSMO). 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F5579683&data=05%7C01%7Clloyd.maistry%40landmarkgroup.com%7C17c619175a224f6eac6708daf9fe305c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638097167372001284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=03UboM882GQZsj%2F0rMjS%2F5%2B5pOdXfJXGIeFmID0EH4c%3D&reserved=0 | https://landmarkgroupservice.freshdesk.com/a/tickets/5579683 ] 

Please find the below concern statement received and take the necessary action. 

"Dear Mr./ Mrs. 

We are The Jordan Standards and Metrology Organization (JSMO), a governmental institution in Jordan. 

JSMO is responsible for the inspection of goods at borders and in the local markets. 

We found products that are carrying your trademark. 

It would be highly appreciated if you check the attached files to inform us if it shows a genuine or fake product/s. 

Kindly note that the period to check the authenticity of the product/s is five working days starting from the date of sending the enquiry. Otherwise, we have to proceed as per our established procedures. 

If you need further information, or you need more time for the investigation, a short notice from your side within the five days period is needed." 

Thank You, 

Max Support Team 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com