Subject: Refund issue order 9519805239
From: Zai Haq <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 24 Jan 2023 04:08:36 -0700 (MST)

Hi Team, 

With reference to the order 9519805239 dated 18-12-2021 

Cx is saying the order was not placed successfully but he has paid the payment installments. We are unable to check order on hybris as it is from the year 2021. 

Now the cx wants the refund. 

Screenshots of the same is attached. 

Jira team was unable to check the order as it is from the year 2021. 

kindly look into the issue and do the needful. 

Regards, 
zai