Subject: Re: Drop Payment
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 23 Jan 2023 22:55:27 -0700 (MST)

Hi Team, 

Kindly assist with the below request. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammad Khalid" <[email-masked]> 
Sent: Wednesday, 18 January, 2023 14:32:27 
Subject: Re: Drop Payment 

Dear Zeeshan, 

Kindly check and assist us on the below drop payment. 

Problem Statement: Amount has been deducted however order not placed. 

Deduction Date : Jan 15, 2023 
Authentication/Transaction code: 730419 
Card end digits : 0456 
Amount : 10.720 BHD 
cx's Name: Litty Mathew 
cx's Email: [email-masked] 
Assistance Required: Customer had placed and ordered on Jan 15, 2023 but order was not placed and the amount 10.720 BHD has been deducted from the cx's account. No order details found on hybris. Kindly check the attachment shared by the cx. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 18, 2023 2:28:19 PM 
Subject: Drop Payment 

Hi Team, 

Problem Statement: Amount has been deducted however order not placed. 

Deduction Date : Jan 15, 2023 
Authentication/Transaction code: 730419 
Card end digits : 0456 
Amount : 10.720 BHD 
cx's Name: Litty Mathew 
cx's Email: [email-masked] 
Assistance Required: Customer had placed and ordered on Jan 15, 2023 but order was not placed and the amount 10.720 BHD has been deducted from the cx's account. No order details found on hybris. Kindly check the attachment shared by the cx. 

Kindly check and do the needful to resolve the issue asap. 

Regards, 
Mohammad Khalid