Subject: Refund Rejected
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 22 Jan 2023 08:04:03 -0700 (MST)

Hi Team, 

Problem Statement: Following refunds rejected multiple times. 

Refund Date : 20/12/2022 
Order ID: 8406087295 
RMA:1003667776 
Refund amount: KWD 6.5 

Refund Date : 20/12/2022 
Order ID: 8404661926 
RMA:1003667781 
Refund amount: KWD 6.75 

Refund Date : 20/12/2022 
Order ID: 8405607233 
RMA:1003668036 
Refund amount: KWD 4.8 

cx's Name: Maha Gad 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.". 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid