Subject: RE: Cal back request
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Nour Hanayneh <[email-masked]>, "Sayed Humera" <[email-masked]>, escalations dxbteam <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Thu, 19 Jan 2023 16:19:39 +0000

Hi Manish,

The customer was contacted and we advised her to visit the nearby store (Mall of Emirates) to check the item, and an email sent to the store regarding the same.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Wednesday, January 18, 2023 12:54 PM
To: Saeed Khawaldeh; Mario Hisham
Cc: Nikhil Bishnoi; Apoorv Joshi; Sayed Humera; escalations dxbteam
Subject: Re: Cal back request

Dear Team,

Kindly arrange a call back as per the customer request on the below concern.

The case has reported the issue in on 26th Dec 2022, the issue is escalated to the dxb team under child ticket id 5549850.
Customer contact ; 0581783940.

Customer reported he bought Evo scooter (Order number 94018222215) through you app in November.He just opened as it was a Christmas present and charger it overnight, and it doesn’t work. Now customer is frustrated and requesting the call back .

Thank you for your help.

Regards,
Manish

________________________________
From: "Sayed Humera" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 18, 2023 2:27:55 PM
Subject: Cal back request

Hi Team,

Case# 5508233

Customer contact ; 0581783940.

Customer reported  he bought  Evo scooter (Order number 94018222215) through you app in November.He just opened as it was a Christmas present and charger it overnight, and it doesn’t work. Now customer is frustrated and requesting the call back .

Regards
Huma Sayed