Subject: Re: Order No.- 8404318091 Cash refund approval
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Rahul Nerkar <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Shajan Joy <[email-masked]>, Tharindu Rajapaksha <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 17 Jan 2023 00:40:41 -0700 (MST)

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 
Nikhil 

From: "Manish Kumar" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Reddy Prasad" <[email-masked]>, "Rahul Nerkar" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Tharindu Rajapaksha" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 15 January, 2023 12:45:52 
Subject: Re: Order No.- 8404318091 Cash refund approval 

Dear Team, 

Kindly advise us further in order to reslove the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]> 
Cc: "Reddy Prasad" <[email-masked]>, "Rahul Nerkar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Tharindu Rajapaksha" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]> 
Sent: Thursday, January 12, 2023 7:56:55 AM 
Subject: Re: Order No.- 8404318091 Cash refund approval 

Hi Shababe, 

Please refer the below update and kindly advise us for further process. Thank you for your help. 

Regards, 
Nikhil. 

From: "Rahul Nerkar" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Shajan Joy" <[email-masked]>, "Tharindu Rajapaksha" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]> 
Sent: Monday, 9 January, 2023 09:48:13 
Subject: Re: Order No.- 8404318091 Cash refund approval 

Dear All, 

PFA attached checkout details , Status showing deferred capture. I didn't get any records for Order no.8404318091 in RMS report & MSA Statement. 

[ mailto:[email-masked] | @Mohammad
 Shababe Quamar ] Sir, Please assist in this matter. 

Regards, 

Rahul Nerkar. 

From: Reddy Prasad <[email-masked]> 
Sent: Sunday, January 8, 2023 10:20 PM 
To: Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rahul Nerkar (TCS) <[email-masked]> 
Cc: Shajan Joy <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Harshita Parmar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: RE: Order No.- 8404318091 Cash refund approval 

Dear [ mailto:[email-masked] | 
@Rahul Nerkar (TCS) ] 

Please confirm if amount is received in our account as requested by Shajan in trailing email. 

Regards 

Reddy Prasad 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Sunday, January 8, 2023 5:13 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shajan Joy <[email-masked]>; Rahul Nerkar (TCS) <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Harshita Parmar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Reddy Prasad <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: Re: Order No.- 8404318091 Cash refund approval 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shajan Joy" < [ mailto:[email-masked] | [email-masked] ] >, "Rahul Nerkar" < [ mailto:[email-masked] | [email-masked] ] >, "Tharindu Rajapaksha" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Geetanjali Gadpelly" < [ mailto:[email-masked] | [email-masked] ] >, "Harshita Parmar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Rohit Kamath, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Sonal Gyanchandani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Priyanka Gadiya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 4 January, 2023 17:17:47 
Subject: Re: Order No.- 8404318091 Cash refund approval 

Dear Team, 

Kinldy assist us to get an update on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shajan Joy" < [ mailto:[email-masked] | [email-masked] ] >, "Rahul Nerkar" < [ mailto:[email-masked] | [email-masked] ] >, "Tharindu Rajapaksha" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Geetanjali Gadpelly" < [ mailto:[email-masked] | [email-masked] ] >, "Harshita Parmar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Rohit Kamath, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Sonal Gyanchandani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Priyanka Gadiya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 30, 2022 7:29:02 AM 
Subject: Re: Order No.- 8404318091 Cash refund approval 

Dear Malik, 

Kinldy advise us further on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shajan Joy" < [ mailto:[email-masked] | [email-masked] ] >, "Rahul Nerkar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Tharindu Rajapaksha" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Geetanjali Gadpelly" < [ mailto:[email-masked] | [email-masked] ] >, "Harshita Parmar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Rohit Kamath, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Sonal Gyanchandani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Priyanka Gadiya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 28, 2022 3:38:33 PM 
Subject: Re: Order No.- 8404318091 Cash refund approval 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Nikhil. 

From: "Shajan Joy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rahul Nerkar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Tharindu Rajapaksha" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Geetanjali Gadpelly" < [ mailto:[email-masked] | [email-masked] ] >, "Harshita Parmar" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Rohit Kamath, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Sonal Gyanchandani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Priyanka Gadiya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 22 December, 2022 17:04:38 
Subject: RE: Order No.- 8404318091 Cash refund approval 

Dear Rahul, 

Did you check the amount is credited to our account. 

Regards 

Shajan joy 

From: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 22, 2022 1:10 PM 
To: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shajan Joy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Rohit Kamath (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Sonal Gyanchandani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Priyanka Gadiya (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order No.- 8404318091 Cash refund approval 

Dear Shajan Sir, 

Can you please approve cash refund for ON_VALIDATION_CANCELLED Order No.- 8404318091 amount KD- 75.72/- No records found on KPAY. 

Regards, 

Rahul Nerkar. 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 22, 2022 8:15 AM 
To: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON_VALIDATION_CANCELLED - 8404318091 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Rahul, 

Thank you for your prompt response. The mentioned ticket id is not a hybris ticket id, but it is a fresh desk ticket is and the link for the same is here [ https://landmarkgroupservice.freshdesk.com/a/tickets/5461929 | 
https://landmarkgroupservice.freshdesk.com/a/tickets/5461929 ] 

The Order ID 8404318091 was cancelled On Validation (screen shot attached) and the customer is complaining that amount was debited from his account. Please check the bank statement as shared by customer earlier and advise. 

Regards, 

Nikhil 

From: "Rahul Nerkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Tharindu Rajapaksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Geetanjali Gadpelly" < [ mailto:[email-masked] | [email-masked] ] >, "Harshita Parmar" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 20 December, 2022 14:45:39 
Subject: Re: ON_VALIDATION_CANCELLED - 8404318091 

Dear Nikhil, 

No details found 

Regards, 

Rahul Nerkar. 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 20, 2022 11:20 AM 
To: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: ON_VALIDATION_CANCELLED - 8404318091 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Rahul, 

Please find below refund request. Kindly check and process the refund against On Validation Cancelled order. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 December, 2022 15:20:21 
Subject: ON_VALIDATION_CANCELLED 

Hi Team, 

With reference to the ticket id : 5461929 

The customer has contacted us on 14 Dec 2022 regarding a ON_VALIDATION as the payment was deducted. 

Date : Dec 4, 2022 

Amount : KWD 75.72 

Authorisation Code : 707559 

Kindly check the attached for your reference. 

Regards. 

Bahashwan. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com