Subject: RE: Process the refund in OMANNET - 1703424278
From: Riyas Muhammad <[email-masked]>
To: Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Akramullah Khan <[email-masked]>, Ansari Mustak <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Mohammad Khalid <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 16 Jan 2023 11:25:57 +0000

Dear Manish,

Refund was successfully processed last week below RRn number for customer reference

Regards
Riyas | Landmark Oman

From: Manish Kumar [email-masked]<mailto:[email-masked]>
Sent: 12 January 2023 05:10
To: Malik Ismail <[email-masked]>
Cc: Akramullah Khan <[email-masked]>; Riyas Muhammad <[email-masked]>; Ansari Mustak <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Harshita Parmar <[email-masked]>; Mohammad Khalid <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Process the refund in OMANNET - 1703424278

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Akramullah Khan" <[email-masked]<mailto:[email-masked]>>, "Riyas Muhammad" <[email-masked]<mailto:[email-masked]>>, "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 12, 2023 1:28:58 PM
Subject: Re: Process the refund in OMANNET - 1703424278

Hi Team,

The Jira team has confirmed that the refund is not processed to My Credits. Kindly find attached confirmation and process the refund to Oman Net.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Akramullah Khan" <[email-masked]<mailto:[email-masked]>>, "Riyas Muhammad" <[email-masked]<mailto:[email-masked]>>, "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 8 January, 2023 14:23:23
Subject: Fwd: Process the refund in OMANNET - 1703424278

Hi Team,

The Jira team has confirmed that the refund is not processed to My Credits. Kindly find attached confirmation and process the refund to Oman Net.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 8 January, 2023 14:02:09
Subject: Process the refund in OMANNET

Hi Team,

Please assist us with this.

Problem Statement: Process refund in OMANNET

Order id: 1703424278

Order date: Nov 29, 2022

Refund amount: ​OMR 12.8

Payment method: OMANNET

Issue description: The customer wants the refund to be processed to his card (OMANNET), as per the Jira team Please proceed to refund the customer to OMANNET as My credit amount is not added to the customer. Please transfer the amount to the OMANNET. Kindly check the attached screenshot.

Thanks for your help!
Mohammad Khalid

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