Subject: RE: Incorrect Escalation
From: Jessie Caparas <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 15 Jan 2023 17:28:51 +0000

Hi @Deeksha Dadu<mailto:[email-masked]>

It's happening again.

Please issue a final warning to the agent.

5578145
5566767
5557305

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Deeksha Dadu <[email-masked]>
Sent: Friday, January 13, 2023 1:13 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Incorrect Escalation

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Jessie,

Thank you for your email.

Apoorv has taken a refresher with the entire team to make sure this is not repeated. We will take strict action if it does.

Apologies for this.

Regards,
Deeksha
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 12, 2023 11:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incorrect Escalation

Hi Jessie,

Thanks for your email. I will look at these tomorrow.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 12 January 2023 11:05 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Incorrect Escalation

Hi Team,

All of these tickets have been incorrectly assigned by LSM KSA team to Escalations DXB.

These are all parent tickets and was assigned as waiting on third party.

5576657

5576144

5576092

5575846

5575795

5572045

5565371

5565272

5561912

5561786

5559353

Please ensure agents are aware how to properly escalate cases. Will assign all of these back to your group.

If this gets repeated, please issue a written warning to the agent.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com