Subject: RE: Amount deducted for the order number -7809040004
From: Ajith Palakandy <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Reena Kumari <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Sun, 15 Jan 2023 11:58:05 +0000

Pls proceed with the refund.

From: Mohmed Ghadiyali <[email-masked]>
Sent: Sunday, January 15, 2023 2:27 PM
To: Ajith Palakandy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Reena Kumari <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Amount deducted for the order number -7809040004

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 15, 2023 1:37 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reena Kumari <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted for the order number -7809040004

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 20

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1/5/2023 9:12
'677950
'BENEFIT
'099133
1 - Purchase
'048
'20
'CAPTURED
'00
'7809040004
'202300549580400
'300512228453
'7
'88.201.28.34
'0eea5380-a055-4ea5-b3b4-c901707da317
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 15, 2023 9:54 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reena Kumari <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted for the order number -7809040004

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 11, 2023 10:54:15 AM
Subject: Fwd: Amount deducted for the order number -7809040004

Hi Zeeshan,

The customer is complaining that the order was cancelled On Validation and the amount was deducted from his account. The orders ids cancelled are 7809031404 & 7809040004.

PFA the screenshot shared by the customer. Kindly check and process the refund back to customer's account.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 January, 2023 15:51:55
Subject: Amount deducted for the order number -7809040004

Hi Team,

Customer has placed the order on Jan 5, 2023 but the order has not been placed successfully as the payment from the credit card used has been unsuccessful however, the amount has been debited from customer account. Customer is reporting that" I would appreciate it if you could look into this matter and transfer my amount BHD 20.000 in my credit". Please find the above below attachment shared by the customer.

Kindly look into it and do needful.
Regards,
Reena

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