Subject: RE: Refund Rejected - 9516665776
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Mohammad Khalid <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 10 Jan 2023 08:35:43 +0000

Hi @Nikhil Bishnoi<mailto:[email-masked]>,

Please share the response received from courier team.

From: Nikhil Bishnoi <[email-masked]>
Sent: Tuesday, January 10, 2023 7:07 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Harshita Parmar <[email-masked]>; Mohammad Khalid <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Rejected - 9516665776

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

The customer came on chat on Dec 23, 2022 and informed that there is a return pending since last year. She didn't follow up as the amount was less. The old RVP was RP120421003923.
After escalating to the courier team and after their response, the new AWB was created.

Kindly assist with refund.

Regards,
Nikhil.
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 January, 2023 16:47:43
Subject: RE: Refund Rejected - 9516665776

Hi @Nikhil Bishnoi<mailto:[email-masked]>,

Can you please clarify why return request is created for this order?

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 12:48 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Mohammad Khalid <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Rejected - 9516665776

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 January, 2023 16:38:39
Subject: Re: Refund Rejected - 9516665776

HI Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 January, 2023 18:36:19
Subject: Re: Refund Rejected - 9516665776

Dear Malik,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 1, 2023 8:43:22 PM
Subject: Fwd: Refund Rejected - 9516665776

Hi Team,

Problem Statement: Refund rejected

Refund Date : Dec 25, 2022
Order ID: 9516665776
RMA: 1003686569
Refund amount: AED 30

cx's Name: Sabiha Perween
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund was initiated on the date Dec 25, 2022 and on the hybris refund rejected 6 times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team under REL-164824 "This is an old order and therefore we cannot trigger refund from our end anymore.Please work with finance team for this refund".

Kindly resolve the issue asap. Thank you for your help.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com