Subject: Re: Refund Error - 8404605199
From: "Rahul Nerkar (TCS)" <[email-masked]>
To: Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Mon, 9 Jan 2023 13:25:42 +0000

Dear Nikhil/Manish,

Cash refund send to CP Jahara.

Regards,

Rahul Nerkar.

________________________________
From: Manish Kumar <[email-masked]>
Sent: Saturday, January 7, 2023 11:07 AM
To: Rahul Nerkar (TCS) <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Harshita Parmar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>
Subject: Re: Refund Error - 8404605199

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Rahul Nerkar" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Sent: Wednesday, January 4, 2023 8:28:31 AM
Subject: Fwd: Refund Error - 8404605199

Hi Team,

Kindly assist with the refund. Hybris ticket 05933051 was updated on Dec 25 that the customer has shared his choice of store for cash collection, but still there is no update.

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]>
To: "Nikhil Bishnoi" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>
Sent: Tuesday, 3 January, 2023 12:52:03
Subject: Refund Error

Hi Team,

With reference to the order number : 8404605199

The refund was not processed as an error please check and do the needful customer is chasing us.

Find the attached.

Best regards.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Order No. 8404605199 Cash refund approval
From: Tharindu Rajapaksha <[email-masked]>
To: CP Jahra <[email-masked]>
Cc: "Rahul Nerkar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Reshmaa KJ <[email-masked]>, Rawan Barghouth <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Shajan Joy <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Reddy Prasad <
Date: Sun, 8 Jan 2023 08:57:53 +0000

Dear Rupesh,

Please kindly update the status of below refund.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Tharindu Rajapaksha
Sent: Wednesday, January 4, 2023 8:48 AM
To: CP Jahra <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Reshmaa KJ <[email-masked]>; Rawan Barghouth <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Shajan Joy <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Reddy Prasad <[email-masked]>; Ajith Pillai <[email-masked]>; Nagamuni Reddy N <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: RE: Order No. 8404605199 Cash refund approval

Dear Rupesh,

Thank  you for the update. Please make sure to get both Civil ID Copies. ( Customer's and his brother's ) and get the brother's acknowledgment stating he collected on behalf of brother.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: CP Jahra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 3, 2023 7:47 PM
To: Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8404605199 Cash refund approval

Dear Sir,
                With regards to below mail we have called customer,

Thanks & Regards
Rupesh Kumar
Head Cashier
Cp Jahra- 21117
Mob- 50681455

but customer is out of country and as per customer his brother will collect the cash and provide civil id details ..

From: Tharindu Rajapaksha
Sent: Tuesday, January 03, 2023 10:40 AM
To: CP Jahra <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8404605199 Cash refund approval

Dear Team,

Please kindly update the status of below refund.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Tharindu Rajapaksha
Sent: Tuesday, December 27, 2022 3:30 PM
To: CP Jahra <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order No. 8404605199 Cash refund approval

Dear Team,

As per below email thread, mentioned amount will be handed over to Driver today evening.

Please kindly do the needful to connect with customer and pay the refund amount.

Kindly get the customer acknowledgement on civil ID Copy with Signature, Date , Order number and Amount.
Order No
Customer Name
Phone #
Amt
Store
8404605199
Mubarak Alfadhli
90011969
18.45
CP Jahara

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 27, 2022 2:59 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8404605199 Cash refund approval

Dear Tharindu,

The customer wants to collect the amount from salil aljahra

Regards,

Rahul Nerkar.

________________________________
From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 19, 2022 9:50 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8404605199 Cash refund approval

Dear All,

Can you please update the location.

Regards,

Rahul Nerkar.

________________________________
From: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 19, 2022 9:35 AM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8404605199 Cash refund approval

Dear Rahul,

Approved.

Regards

Shajan Joy

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 19, 2022 6:57 AM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Order No. 8404605199 Cash refund approval

Dear Shajan Sir,

Can you please arove a cash refund for Order No. 8404605199 amount KD- 18.45/- Not Captured on KPAY

Regards,

Rahul Nerkar.