Subject: Fwd: Re-process refund from My Credits to Benefit - 7803555468
From: Nikhil Bishnoi <[email-masked]>
To: Sayed Humera <[email-masked]>
Date: Mon, 9 Jan 2023 02:33:45 -0700 (MST)

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment gateway" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Sayed Humera" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Ajith Palakandy" <[email-masked]> 
Sent: Monday, 9 January, 2023 12:33:20 
Subject: RE: Re-process refund from My Credits to Benefit - 7803555468 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Sunday, January 8, 2023 4:08 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Harshita Parmar <[email-masked]>; Sayed Humera <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]> 
Subject: RE: Re-process refund from My Credits to Benefit - 7803555468 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 5.2 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

11/30/2022 9:58 	

'677950 	

'ALSALAMandITHMAAR 	

'005896 	

1 - Purchase 	

'048 	

'27.17 	

'CAPTURED 	

'00 	

'7803555468 	

'202233445766320 	

'233411320420 	

'7 	

'109.63.56.147 	

'765f7671-b413-49e6-a08b-595a70d792ac 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 4:04 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Re-process refund from My Credits to Benefit - 7803555468 

Pls proceed with the refund 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 3:44 PM 
To: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Re-process refund from My Credits to Benefit - 7803555468 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 3:30 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Re-process refund from My Credits to Benefit - 7803555468 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 5.2 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

11/30/2022 9:58 	

'677950 	

'ALSALAMandITHMAAR 	

'005896 	

1 - Purchase 	

'048 	

'27.17 	

'CAPTURED 	

'00 	

'7803555468 	

'202233445766320 	

'233411320420 	

'7 	

'109.63.56.147 	

'765f7671-b413-49e6-a08b-595a70d792ac 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 6, 2023 3:58 PM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re-process refund from My Credits to Benefit - 7803555468 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly assist in re-processing the refund to BENEFIT as Jira team has confirmed that they have deactivated My Credits. PFA screenshot of Jira confirmation. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Sayed Humera" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 6 January, 2023 16:04:41 
Subject: My credit transfer 

Hi Team, 

Problem Statement: Refund Follow Up 

Order id: 7803555468 

Order date: Nov 30, 2022 

Refund amount: BHD5.2 

Payment method: BENEFIT 

Issue description: With regards to Order iID 7803555468, the customer has paid thru BENEFIT, but the refund was processed to My Credits. Now, we request you to deactivate BHD 5.2 from My Credits and reprocess to BENEFIT so pleas transfer the amount from her My Credit to benefit 

Thanks for your help! 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]