Subject: Fwd: Transfer the amount to benefit account - 7801420213
From: Nikhil Bishnoi <[email-masked]>
To: Samer Salmeh <[email-masked]>
Date: Mon, 9 Jan 2023 02:30:03 -0700 (MST)

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment gateway" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Sayed Humera" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Ajith Palakandy" <[email-masked]> 
Sent: Monday, 9 January, 2023 12:33:04 
Subject: RE: Transfer the amount to benefit account - 7801420213 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Sunday, January 8, 2023 3:24 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Sayed Humera <[email-masked]>; Harshita Parmar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]> 
Subject: RE: Transfer the amount to benefit account - 7801420213 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 14.62 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

11/20/2022 12:00 	

'677950 	

'BENEFIT 	

'866354 	

1 - Purchase 	

'048 	

'20.88 	

'CAPTURED 	

'00 	

'7801420213 	

'202232417413951 	

'232411036940 	

'7 	

'193.188.113.50 	

'671dbb8b-593a-4f1a-8b43-6517adaa1e82 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 3:23 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer the amount to benefit account - 7801420213 

Pls proceed with the refund. 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 12:07 PM 
To: Ajith Palakandy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer the amount to benefit account - 7801420213 

Hi [ mailto:[email-masked] | 
@Ajith Palakandy ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 12:04 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer the amount to benefit account - 7801420213 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 14.62 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

11/20/2022 12:00 	

'677950 	

'BENEFIT 	

'866354 	

1 - Purchase 	

'048 	

'20.88 	

'CAPTURED 	

'00 	

'7801420213 	

'202232417413951 	

'232411036940 	

'7 	

'193.188.113.50 	

'671dbb8b-593a-4f1a-8b43-6517adaa1e82 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 8, 2023 6:39 AM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sayed Humera < [ mailto:[email-masked] | [email-masked] ] >; Harshita Parmar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transfer the amount to benefit account - 7801420213 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Zeeshan, 

With regards to Order ID 7801420213, the refund of BHD 14.62 was cancelled under REL-165195 (PFA). Kindly re-process the refund to the original mode of payment BENEFIT. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Sayed Humera" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 7 January, 2023 13:05:54 
Subject: Transfer the amount to benefit account 

Hi team, 

Order ID: 7801420213 

The customer has place the order with BENEFIT but the refund has been done to his my credit, now his my credit is deleted so process the refund for the customer in his befit account 

Best regards. 

Huma Sayed 

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