Subject: RE: Re-process refund from My Credits to Benefit - 7803555468
From: Mohmed Ghadiyali <[email-masked]>
To: Ajith Palakandy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Harshita Parmar <[email-masked]>, Sayed Humera <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Sun, 8 Jan 2023 12:44:13 +0000

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]>
Sent: Sunday, January 8, 2023 3:30 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Harshita Parmar <[email-masked]>; Sayed Humera <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Re-process refund from My Credits to Benefit - 7803555468

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 5.2

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
11/30/2022 9:58
'677950
'ALSALAMandITHMAAR
'005896
1 - Purchase
'048
'27.17
'CAPTURED
'00
'7803555468
'202233445766320
'233411320420
'7
'109.63.56.147
'765f7671-b413-49e6-a08b-595a70d792ac
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 6, 2023 3:58 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re-process refund from My Credits to Benefit - 7803555468

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist in re-processing the refund to BENEFIT as Jira team has confirmed that they have deactivated My Credits. PFA screenshot of Jira confirmation.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Sayed Humera" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 January, 2023 16:04:41
Subject: My credit transfer

Hi Team,

Problem Statement: Refund Follow Up

Order id: 7803555468

Order date: Nov 30, 2022

Refund amount: BHD5.2

Payment method: BENEFIT

Issue description:  With regards to Order iID 7803555468, the customer has paid thru BENEFIT, but the refund was processed to My Credits. Now, we request you to deactivate BHD 5.2 from My Credits and reprocess to BENEFIT so pleas transfer the amount from her My Credit to benefit

Thanks for your help!

Regards,

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