Subject: Fwd: Amount deducted for order number 7806490150
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harshita Parmar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Reena Kumari <[email-masked]>
Date: Fri, 6 Jan 2023 04:46:41 -0700 (MST)

Hi Zeeshan, 

The customer is complaining that his account was debited against On Validation Order. Kindly assist with the refund. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Reena Kumari" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 6 January, 2023 16:12:08 
Subject: Amount deducted for order number 7806490150 

Hi Team, 

customer has placed the order on Dec 20, 2023 and the order number: 7806490150 has not been placed successfully as the payment from your credit card used has been unsuccessful however customer is reporting that "This amount has not been reversed or refunded to my bank account since then. My bank statements show a double debit towards Al Rashid Group, one for the unsuccessful order and one for the order I placed soon after". Please find the attachments share by customer. 

Kindly look into it and do needful. 

Regards, 
Reena