Subject: Re: Process refund in BENEFIT - 7807165429
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harshita Parmar <[email-masked]>
Date: Fri, 6 Jan 2023 04:17:19 -0700 (MST)

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Khalid" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Harshita Parmar" <[email-masked]> 
Sent: Sunday, 1 January, 2023 20:33:20 
Subject: Re: Process refund in BENEFIT - 7807165429 

Hi Team, 

The refund was processed to My Credits and was removed by Jira team under REL-164736. Attached is the screenshot for the confirmation. Kindly assist us to re-process the refund of BHD 18.90 to the customer's BENEFIT card. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 31 December, 2022 17:00:08 
Subject: Process refund in BENEFIT 

Hi Team, 

Please assist us with this. 

Problem Statement: My credit Removed, Process refund in BENEFIT 

Order id: 7807165429 

Order date: Dec 24, 2022 

Refund amount: ​BHD 12.95 + BHD 5.95 

Payment method: BENEFIT 

Issue description: The customer wants the refund to be processed to his card (BENEFIT), My Credit is removed, please transfer the amount to the BENEFIT. 

Thanks for your help! 
Mohammad Khalid