Subject: Fwd: Shukran Gift Card
From: Manish Kumar <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Wed, 4 Jan 2023 09:31:43 -0700 (MST)

From: "deeksha" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 4, 2023 7:54:53 PM 
Subject: Fwd: Shukran Gift Card 

Sent from my iPhone 

Begin forwarded message: 

From: Deeksha Dadu <[email-masked]> 
Date: 2 January 2023 at 20:22:32 GMT+5:30 
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]> 
Subject: Fw: Shukran Gift Card 

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From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Sent: Monday, January 2, 2023 11:46 AM 
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Nashwa Elshafey <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Shukran Gift Card 

Hi All, 

Referring to customer ticket 5400224, Agent Zeina Abdeen's first response to the customer was wrong and the last response was blind canned response. 

As per the customer was informed wrong process by call centre team whoever agent zai haq didn’t escalated the case. 

Please remove Agent Zeina Abdeen from the LMG project and coach agent zai haq. 

Please also explain the survey response for "C-SAT" to Mohammad Khalid, although he didn’t interact in this case. 

Thanks 
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