Subject: RE: Disable credential
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 4 Jan 2023 10:59:20 +0000

Hi @Manish Kumar<mailto:[email-masked]>

Done.

From: Manish Kumar <[email-masked]>
Sent: Wednesday, January 4, 2023 2:47 PM
To: Malik Ismail <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; deeksha <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Disable credential

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Thank you for your help.
Need one more help to add the below agents in whatsapp group as well on chat, they were just added only in EG & GCC chat group.
1. Mohammad Khalid - [email-masked]<mailto:[email-masked]>
2. Zai Haq - [email-masked]<mailto:[email-masked]>
3. Reena Kumari - [email-masked]<mailto:[email-masked]>

Regards,
Manish

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 2:45:58 PM
Subject: RE: Disable credential

@Manish Kumar<mailto:[email-masked]>

Done. Check now.

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 12:54 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Disable credential

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Thank you for your help, they are able to log in fresh chat.

Kindly note that freshdesk account for the below users have already been disabled however freshchat accounts are still active.

Please assist us to disable their account on fresh chat from GCC & EG chat team and whatsapp group for below users:

1. Mais Said - [email-masked]<mailto:[email-masked]>

2. Zeina Abdeen - [email-masked]<mailto:[email-masked]>

3. Jawa Antakli - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Manish

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 11:09:26 AM
Subject: RE: Disable credential

Hi Nikhil,

Done. Please check and confirm.

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 8:56 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Disable credential

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly add the below agents on freshchat (https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/332122)

1. Mohammad Khalid - [email-masked]<mailto:[email-masked]>
2. Zai Haq - [email-masked]<mailto:[email-masked]>
3. Reena Kumari - [email-masked]<mailto:[email-masked]>

Also, [email-masked]<mailto:[email-masked]> is unable to see KW WH escalations child tickets. Kindly activate his access as well for the mentioned group.

Thank you for your help.

Regards,
Nikhil
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 January, 2023 10:11:16
Subject: RE: Disable credential

Hi @Nikhil Bishnoi<mailto:[email-masked]>

The below new agents to be added to which group.

Regards,
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 8:23 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Disable credential

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us to get an update on the below request. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 2 January, 2023 20:32:45
Subject: Disable credential

Hi Mahmoud/Jessie,

Please disable the freshdesk and freshchat credentials for below users:

1. Mais Said - [email-masked]<mailto:[email-masked]>
2. Zeina Abdeen - [email-masked]<mailto:[email-masked]>
3. Jawa Antakli - [email-masked]<mailto:[email-masked]>

Kindly add the below agents on freshchat.
1. Mohammad Khalid - [email-masked]<mailto:[email-masked]>
2. Zai Haq - [email-masked]<mailto:[email-masked]>
3. Reena Kumari - [email-masked]<mailto:[email-masked]>

 Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com