Subject: Re: Request for call back
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Date: Tue, 3 Jan 2023 22:39:14 -0700 (MST)

Hi Akshay, 

Kindly assist us by arranging a callback request to this customer. The customer wants a call back to discuss regarding delay in his delivery. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 2 January, 2023 10:52:51 
Subject: Re: Request for call back 

Hi Team, 

The customer is complaining that he was promised on the call that the shipment will be delivered by night, which didn't happen and the customer is telling that he cancelled his flight booking as the shipment was delayed. The expected delivery date was Dec 15 but the shipment was ready for pick up on Dec 16. 

The customer is demanding a call back and also asking for compensation against flight booking cancellation. 

The customer has asked for a call back to discuss the delay for his order 9405734472 

Customer contact number : +971544606467 

Kindly arrange the call back so that we can close this case. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, 29 December, 2022 13:11:00 
Subject: Re: Request for call back 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 27 December, 2022 10:36:56 
Subject: Re: Request for call back 

Hi Team, 

Kindly arrange a call back to this customer as his order was delayed and he only wants a call back to be arranged by a manager. 

With reference to the ticket id : 5468300 

The customer has asked for a call back to discuss the daley for his order 9405734472 

Customer contact number : +971544606467 

Kindly arrange the call back so that we can close this case. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Thursday, 22 December, 2022 18:58:02 
Subject: Re: Request for call back 

Dear Team, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Wednesday, December 21, 2022 3:14:48 PM 
Subject: Re: Request for call back 

Dear Team, 

Kindly arrange a call back as requested below. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, December 18, 2022 4:03:58 PM 
Subject: Request for call back 

Hi Team, 

With reference to the ticket id : 5468300 

The customer has asked for a call back to discuss the daley for his order 9405734472 

Customer contact number : +971544606467 

kindly arrange the call back so that we can close this case 

Regards. 
Bahashwan.