Subject: RE: Benefit transfer: Order ID: 7800698649
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harshita Parmar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 2 Jan 2023 10:11:21 +0000

Hii @Nikhil Bishnoi<mailto:[email-masked]>

Refund under process. PFA

From: Nikhil Bishnoi <[email-masked]>
Sent: Monday, January 2, 2023 12:13 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Harshita Parmar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Benefit transfer: Order ID: 7800698649

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 December, 2022 11:46:38
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 December, 2022 20:36:42
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Malik,

Kindly assist us to get an update on the below Benefit transfer request. My Credits were removed on Nov 22 and there is no confirmation since Nov 27.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 December, 2022 13:28:58
Subject: Fwd: Benefit transfer: Order ID: 7800698649

Hi Akshay,

Kindly assist us to get an update on the below Benefit transfer request. My Credits were removed on Nov 22 and there is no confirmation since Nov 27.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 December, 2022 13:32:03
Subject: Re: Benefit transfer: Order ID: 7800698649

Dear Akshay,

Please assist us in getting an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 1:57:17 PM
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Mohmed,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 December, 2022 12:17:26
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Mohmed,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 December, 2022 12:11:17
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Mohmed,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 December, 2022 11:26:04
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Zeeshan,

Kindly assist with the below request. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 November, 2022 22:09:05
Subject: Benefit transfer: Order ID: 7800698649

Dear Team,

Problem Statement: Refund Follow Up
Order Date: Nov 17, 2022
Order ID: 7800698649
Refund Amount: 6.6 BHD

https://landmark.atlassian.net/browse/REL-162955
Assistance Required: Processing The Refund To Bank Account

Issue Description: The refund amount has been removed from the customer's my credit. We kindly ask you to process the refund to his bank account as he paid by Benefit.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Benefit transfer: Order ID: 7800698649
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harshita Parmar <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Mon, 26 Dec 2022 10:53:04 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to credit the correct amount manually & refund the wrong amount since the card is a credit card

Kindly note that the amount will be reflected within 3 working days& the refund for the credit cards takes up to 5 working days

Please do not hesitate to contact us again if you need any further assistance.

Regards,

          Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
 +973 17117272  17211465  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<http://www.credimax.com.bh>                                             <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ> <https://www.facebook.com/credimaxbscbh> <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Monday, December 26, 2022 12:55 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Harshita Parmar <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raby Khan(TCS) <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: RE: Benefit transfer: Order ID: 7800698649

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 6.6

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

11/17/2022 15:21

'677950

'BENEFIT

'303971

1 - Purchase

'048

'14.8

'CAPTURED

'00

'7800698649

'202232143846453

'232110969534

'7

'193.188.105.18

'f958f66a-735e-400c-87ca-99e9aeec91f3

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 12:49 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: Order ID: 7800698649

Pls proceed with the refund

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 12:45 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: Order ID: 7800698649

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 11:33 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: Order ID: 7800698649

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 6.6

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

11/17/2022 15:21

'677950

'BENEFIT

'303971

1 - Purchase

'048

'14.8

'CAPTURED

'00

'7800698649

'202232143846453

'232110969534

'7

'193.188.105.18

'f958f66a-735e-400c-87ca-99e9aeec91f3

'BENEFIT

Thanks & Regards,

Zeeshan

  _____

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 9:03 AM
To: Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Benefit transfer: Order ID: 7800698649

Hi Team,

Please process refund to Benefit.

Order ID: 7800698649

Amount BHD 6.6

Regards,

Malik Ismail

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 23, 2022 7:07 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: Order ID: 7800698649

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Malik,

Kindly assist us to get an update on the below Benefit transfer request. My Credits were removed on Nov 22 and there is no confirmation since Nov 27.

Thank you for your help.

Regards,

Nikhil.

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 December, 2022 13:28:58
Subject: Fwd: Benefit transfer: Order ID: 7800698649

Hi Akshay,

Kindly assist us to get an update on the below Benefit transfer request. My Credits were removed on Nov 22 and there is no confirmation since Nov 27.

Thank you for your help.

Regards,

Nikhil.

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 December, 2022 13:32:03
Subject: Re: Benefit transfer: Order ID: 7800698649

Dear Akshay,

Please assist us in getting an update on the below request.

Thank you for your help.

Regards,
Manish

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 1:57:17 PM
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Mohmed,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 December, 2022 12:17:26
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Mohmed,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 December, 2022 12:11:17
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Mohmed,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 December, 2022 11:26:04
Subject: Re: Benefit transfer: Order ID: 7800698649

Hi Zeeshan,

Kindly assist with the below request. Thank you for your help.

Regards,

Nikhil.

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 November, 2022 22:09:05
Subject: Benefit transfer: Order ID: 7800698649

Dear Team,

Problem Statement: Refund Follow Up

Order Date: Nov 17, 2022

Order ID: 7800698649

Refund Amount: 6.6 BHD

https://landmark.atlassian.net/browse/REL-162955

Assistance Required: Processing The Refund To Bank Account

Issue Description: The refund amount has been removed from the customer's my credit. We kindly ask you to process the refund to his bank account as he paid by Benefit.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>