Subject: Re: Damaged WWD item - Order ID: 9568536401
From: Nikhil Bishnoi <[email-masked]>
To: Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ankkur Gupta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 2 Jan 2023 00:48:48 -0700 (MST)

Hi Team, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Ankkur Gupta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 31 December, 2022 14:05:48 
Subject: Re: Damaged WWD item - Order ID: 9568536401 

Dear Akshay, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Ankkur Gupta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, December 28, 2022 3:35:50 PM 
Subject: Re: Damaged WWD item - Order ID: 9568536401 

Hi Ankur, 

Kindly let us know whether the repairs can be done for the damages as per below query. 

Looking forward to hearing from you at the earliest. Thank you for your help. 

N.B: Due to restrictions we are sending only 2 videos here. The 3rd one is available in the ticket id 5409924. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Ankkur Gupta" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 27 December, 2022 14:13:48 
Subject: Re: Damaged WWD item - Order ID: 9568536401 

Hi Ankur, 

Kindly let us know whether the repairs can be done for the damages as per below query. 

Looking forward to hearing from you at the earliest. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Ankkur Gupta" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]> 
Sent: Thursday, 22 December, 2022 16:50:19 
Subject: Damaged WWD item - Order ID: 9568536401 

Dear Ankkur, 

Kindly check and guide us on the below concern 

Problem Statement: WWD DAMAGED ITEM 

Case# 5409924 
Order Date : Apr 30, 2022 
Order ID: 9568536401 
Tracking ID: 18766719568536401 
Item ID: 159054045 

Assistance Required: Damaged Item 

Issue Description: Customer emailed us informing that he/she received the item on 5/4/22 but the item which they received is now damaged, customer also provided us the picture of damaged item. 
Now customer is asking for repair the item. So we request you to check this concern and let us know if we can offer repair or exchange to customer or not. 

Regards,