Subject: Fwd: Refund Rejected - 9516665776
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harshita Parmar <[email-masked]>, Mohammad Khalid <[email-masked]>
Date: Sun, 1 Jan 2023 08:13:22 -0700 (MST)

Hi Team, 

Problem Statement: Refund rejected 

Refund Date : Dec 25, 2022 
Order ID: 9516665776 
RMA: 1003686569 
Refund amount: AED 30 

cx's Name: Sabiha Perween 
cx's Email: [email-masked] 
Assistance Required: Customer's refund was initiated on the date Dec 25, 2022 and on the hybris refund rejected 6 times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team under REL-164824 "This is an old order and therefore we cannot trigger refund from our end anymore.Please work with finance team for this refund". 

Kindly resolve the issue asap. Thank you for your help. 

Regards, 
Nikhil.