Subject: Audit: Nov 25 - Dec 8, 2022
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Nashwa Elshafey <[email-masked]>, Harshita Parmar <[email-masked]>
Cc: deeksha <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 29 Dec 2022 07:09:47 +0000

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From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 December 2022 2:45 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nashwa Elshafey <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Audit: Nov 25 - Dec 8, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Imran,

PFA the audits

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nashwa Elshafey" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 28, 2022 12:24:35 PM
Subject: Re: Audit:  Nov 25 - Dec 8, 2022

Hi Imran,

Will share the report by EOD.

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nashwa Elshafey" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 28, 2022 12:13:06 PM
Subject: RE: Audit:  Nov 25 - Dec 8, 2022

Hi Team,

Please share last week report.

[Logo    Description automatically generated]
Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 December 2022 8:40 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Audit: Nov 25 - Dec 8, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Imran,

PFA Audit between Nov 25 - Dec 8, 2022

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 8:37:11 PM
Subject: Re: Audit - Sep 15- Sep 26, 2022

Hi Imran,

PFA Audit between Nov 9 - Nov 24, 2022

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 4:11:34 PM
Subject: RE: Audit - Sep 15- Sep 26, 2022

Hi @Deeksha Dadu<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

We have not received the reports for long, can you check and shareit please?

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 November 2022 11:02 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Audit - Sep 15- Sep 26, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Imran,

Hope you are well.

I will get the reports sent to you by EOD today.

Also, with new batches going live, I am having to use QAs on support tasks as well. While we will try to continue doing audits but please note that the number of audits would be much lesser. We are trying to focus as much as possible on real time monitoring to prevent mistakes from happening in the first place. This is because we have lot of new agents in the team right now owing to WW sale.

Hope that is fine.

Thank you

Kind regards,
Deeksha

________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 8, 2022 2:04 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naif <[email-masked]<mailto:[email-masked]>>
Subject: RE: Audit - Sep 15- Sep 26, 2022

Hi Team,

Please share the reports.

From: Mohd Imran
Sent: Tuesday, 25 October 2022 4:22 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naif <[email-masked]<mailto:[email-masked]>>
Subject: RE: Audit - Sep 15- Sep 26, 2022

Hi Deeksha/Apoorv,

Can we have the latest audit report for October-22?

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 October 2022 1:42 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naif <[email-masked]<mailto:[email-masked]>>
Subject: Re: Audit - Sep 15- Sep 26, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Imran,

Thanks for your email.

As mentioned on our last call, I had to keep pulling Bidipta out for support last week so she could not do many audits but whatever audits have been done, I will share them with you. We have a new QA as well who just started doing audits, I will share her audits as well next week.

I also want to give you heads up in advance that we have new batches starting next week for white Wednesday so number of audits in coming week may dwindle further, as I may need to pull people for training, support and real time monitoring for new agents. This is in preparation for upcoming White Wednesday flow.

Thank you for your understanding.

Regards,

Deeksha

________________________________

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 12, 2022 12:52 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Naif <[email-masked]<mailto:[email-masked]>>
Subject: RE: Audit - Sep 15- Sep 26, 2022

Hi Team,

Please share the latest report asap. Planning to have our calibration on Friday.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 28 September 2022 10:57 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naif <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Audit - Sep 15- Sep 26, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Imran,

PFA audit between Sep 15 - Sep 26, 2022

Regards,

Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com