Subject: Re: Damaged WWD item - Order ID: 9568536401
From: Nikhil Bishnoi <[email-masked]>
To: Ankkur Gupta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 28 Dec 2022 02:54:22 -0700 (MST)

Hi Ankur, 

Please advise if the repair for the below concern can be done or not. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Ankkur Gupta" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]> 
Sent: Thursday, 22 December, 2022 16:50:19 
Subject: Damaged WWD item - Order ID: 9568536401 

Dear Ankkur, 

Kindly check and guide us on the below concern 

Problem Statement: WWD DAMAGED ITEM 

Case# 5409924 
Order Date : Apr 30, 2022 
Order ID: 9568536401 
Tracking ID: 18766719568536401 
Item ID: 159054045 

Assistance Required: Damaged Item 

Issue Description: Customer emailed us informing that he/she received the item on 5/4/22 but the item which they received is now damaged, customer also provided us the picture of damaged item. 
Now customer is asking for repair the item. So we request you to check this concern and let us know if we can offer repair or exchange to customer or not. 

Regards,