Subject: RE: payment deducted but order not placed - [email-masked]
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Divyam Jalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 27 Dec 2022 05:35:25 +0000

Hi Nikhil,

The transaction voided from our side. Customer need to check with bank.

Usually amount should be released within 7 days or customer can raise dispute.

From: Nikhil Bishnoi <[email-masked]>
Sent: Tuesday, December 27, 2022 9:18 AM
To: Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Divyam Jalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: payment deducted but order not placed - [email-masked]

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

The customer is telling that the payment is still on hold and the bank needs a confirmation from us to release the payment back to the customer. We have shared the Authorization Code as well, but still the customer is telling that the payment is on hold.

Please advise for further actions. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 24 December, 2022 15:12:09
Subject: Re: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

Hi Malik,

The customer is telling that the payment is still on hold and the bank needs a confirmation from us to release the payment back to the customer. We have shared the Authorization Code as well, but still the customer is telling that the payment is on hold.

Please advise for further actions. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 December, 2022 18:01:21
Subject: RE: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

Hi @Manish Kumar<mailto:[email-masked]>

You can send email to customer along with below details.

Authorization Code 598031

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDEyNzE3NDA1NiwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.8qPZDzzKsskMCx537Y-pG9KJOdpx463LDLN1ghYWsdU]

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 21, 2022 4:07 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Divyam Jalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Thank you for your response.

Kindly note that we have informed the cx that the transaction has been voided from our end so kindly contact your bank if the amount will not reverse to the cx.

The cx has contacted his bank and asking for the below details as requested by his bank.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY2MTQ3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GxGXBcC6SSb-5zdsglGV1PtPJEvQiF3PwcYh868eMVo]

Thank you for your help.

Regards,
Manish

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 19, 2022 3:29:37 PM
Subject: RE: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

@Nikhil Bishnoi<mailto:[email-masked]>

Transaction voided

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDEyNzE3NDA1NiwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.8qPZDzzKsskMCx537Y-pG9KJOdpx463LDLN1ghYWsdU]

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 16, 2022 2:11 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Divyam Jalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist with the below mentioned drop payment request. Thank you for your help.

Regards,
Nikhil
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 December, 2022 20:45:49
Subject: Fwd: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

Hi Team,

Kindly assist with the below mentioned drop payment request. Thank you for your help.

Regards,
Nikhil
________________________________
From: "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 December, 2022 15:27:12
Subject: payment deducted but order not placed

Hi team,

As per the cx, he has placed an order on 9th December 2022, but the order not placed but amount of AED 309 got deducted.
Order is not reflecting in the system and cx has not received the refund.

Full name: Afifa Shoaib Ather
Contact number: +971 56 8095741
Card last 4 digits: 4635
Amount: AED 309
Date of deduction: 9th December 2022
Transaction ID- reference # 598031
Email- [email-masked]<mailto:[email-masked]>

Please assist.

Regards,
Divyam

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com