Subject: Re: payment deducted but order not placed - [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Divyam Jalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 24 Dec 2022 02:42:09 -0700 (MST)

Hi Malik, 

The customer is telling that the payment is still on hold and the bank needs a confirmation from us to release the payment back to the customer. We have shared the Authorization Code as well, but still the customer is telling that the payment is on hold. 

Please advise for further actions. Thank you for your help. 

Regards, 
Nikhil. 

From: "Malik Ismail" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Divyam Jalan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, 21 December, 2022 18:01:21 
Subject: RE: payment deducted but order not placed - [email-masked] 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] 

You can send email to customer along with below details. 

Authorization Code 598031 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, December 21, 2022 4:07 PM 
To: Malik Ismail <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Divyam Jalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: payment deducted but order not placed - [email-masked] 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Thank you for your response. 

Kindly note that we have informed the cx that the transaction has been voided from our end so kindly contact your bank if the amount will not reverse to the cx. 

The cx has contacted his bank and asking for the below details as requested by his bank. 

Thank you for your help. 

Regards, 
Manish 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Divyam Jalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 19, 2022 3:29:37 PM 
Subject: RE: payment deducted but order not placed - [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Nikhil Bishnoi ] 

Transaction voided 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 16, 2022 2:11 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Divyam Jalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: payment deducted but order not placed - [ mailto:[email-masked] | 
[email-masked] ] 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Malik, 

Kindly assist with the below mentioned drop payment request. Thank you for your help. 

Regards, 

Nikhil 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Divyam Jalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 December, 2022 20:45:49 
Subject: Fwd: payment deducted but order not placed - [ mailto:[email-masked] | 
[email-masked] ] 

Hi Team, 

Kindly assist with the below mentioned drop payment request. Thank you for your help. 

Regards, 

Nikhil 

From: "Divyam Jalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 December, 2022 15:27:12 
Subject: payment deducted but order not placed 

Hi team, 

As per the cx, he has placed an order on 9th December 2022, but the order not placed but amount of AED 309 got deducted. 

Order is not reflecting in the system and cx has not received the refund. 

Full name: Afifa Shoaib Ather 

Contact number: +971 56 8095741 

Card last 4 digits: 4635 

Amount: AED 309 

Date of deduction: 9th December 2022 

Transaction ID- reference # 598031 

Email- [ mailto:[email-masked] | [email-masked] ] 

Please assist. 

Regards, 

Divyam 

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