Subject: Refund Reference Number Required
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 20 Dec 2022 05:50:34 -0700 (MST)

Hi Team, 

Problem Statement: Cx did not received the refunded amount of the NDR order. 

Refund Date : Nov 30, 2022 
Order ID: 9403018431 
Request ID: 1003541955 
Refund amount: AED 79.00(PG) 

cx's Name: Hira Shaista 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed on the date mentioned above but cx is complaining that he did not receive refunded amount yet. He/She already contacted the bank and bank is asking for the reference number. 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid