Subject: FW: On validation order.
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Sayed Humera <[email-masked]>, Shardul Bhardwaj <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Tue, 20 Dec 2022 08:19:10 +0000

Dear Finance team,

Please assist to process refund d for below order. On validation cancelled.

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
166
########
'677950
'BENEFIT
'709575
1 - Purchase
'048
'13.89
'CAPTURED
'00
'7390868888
'202229193955761
'229150174190
'7
'84.255.184.134
'3cfa1a79-286e-479f-9723-35dac2eed969
'BENEFIT

Regards,
From: Nikhil Bishnoi <[email-masked]>
Sent: Monday, December 19, 2022 3:13 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Sayed Humera <[email-masked]>; Shardul Bhardwaj <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: Re: On validation order.

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December, 2022 14:49:38
Subject: Re: On validation order.

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 December, 2022 18:54:44
Subject: Re: On validation order.

Hi Malik,

Kindly assist us further on the below request.

Thank you for help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 1:36:58 PM
Subject: Re: On validation order.

Dear Mohmed,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 15, 2022 4:40:56 PM
Subject: Fwd: On validation order.

Hi Zeeshan,

The customer is complaining that the amount has been debited for On Validation order and he has shared the bank statement for the confirmation. Kindly assist with the refund.

Regards,
Nikhil.
________________________________
From: "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar. Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 November, 2022 11:55:02
Subject: On validation order.

Problem Statement: On validation refund
Order Date : 18 Oct 2022.
Order ID: ​7390868888
Amount : BHD 13.89
Issue Description : Order on validation and customer complaining that amount has already been deducted. Screenshot of bank statement shared by the customer is attached below.

Regards,
Shardul.

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