Subject: Re: Drop payment
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Harshita Parmar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 19 Dec 2022 08:30:35 -0700 (MST)

Dear Malik, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]> 
Sent: Sunday, December 18, 2022 3:29:34 PM 
Subject: Drop payment 

Hi Team, 

Kindly assist us on the below drop payment. 

Customer contact number: +971527422298 
Customer Name: Afra Thanı 
Email id - [email-masked] 

The customer has contacted us that on 09/12/2022, she tried to placed an order but the order wasn't processed, and the amount was deducted from her account, she contacted her bank and the confirm that the amount has been authorized and put on hold by our side. 

Amount: AED 356.00 
Authorization number: 752157 

We request you to check and cancel the transaction so that the amount can be refunded to the customer. 

Best regards. 
Manish