Subject: RE: Drop payment- [email-masked]
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Divyam Jalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Dec 2022 08:25:53 +0000

Hi Nikhil,

Order 9403038172. Refund processed.

From: Nikhil Bishnoi <[email-masked]>
Sent: Wednesday, December 14, 2022 7:40 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Divyam Jalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Drop payment- [email-masked]

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist us to get an update here. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 December, 2022 22:15:30
Subject: Fwd: Drop payment- [email-masked]<mailto:[email-masked]>

Hi Team,

The customer is complaining that he tried placing the order on Nov 27 for  AED 128.00 but the order is not visible on hybris. The customer has shared the bank statement with us showing the debit.

Kindly check and assist with the refund. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 December, 2022 21:57:15
Subject: Drop payment- [email-masked]<mailto:[email-masked]>

The cx has placed order on nov 27, there has been deduction from his account but no order has been placed.

Please check and assist.

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