Subject: [JIRA] Lakshmi mentioned you on REL-163878
From: "Lakshmi (Jira)" <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 06:21:03 +0000

Lakshmi *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-163878 Refund Issue 

Lakshmi *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMjE4MjkzYzE3NTI5NDA1NWI2OTQwZjA2NjMyMTJiMDgiLCJwIjoiaiJ9 )

/

REL-163878 ( https://landmark.atlassian.net/browse/REL-163878?atlOrigin=eyJpIjoiMjE4MjkzYzE3NTI5NDA1NWI2OTQwZjA2NjMyMTJiMDgiLCJwIjoiaiJ9 )

Refund Issue ( https://landmark.atlassian.net/browse/REL-163878?atlOrigin=eyJpIjoiMjE4MjkzYzE3NTI5NDA1NWI2OTQwZjA2NjMyMTJiMDgiLCJwIjoiaiJ9 )
Lakshmi 10:21 AM GST

Hi @nikhil.bishnoi Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-163878?atlOrigin=eyJpIjoiMjE4MjkzYzE3NTI5NDA1NWI2OTQwZjA2NjMyMTJiMDgiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )