Subject: Call back request
From: Manish Kumar <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Bidipta Dutta <[email-masked]>
Date: Tue, 13 Dec 2022 02:16:11 -0700 (MST)

Dear Ali, 

Please arrange a call back on the below request. 

Problem Statement: Drop Payment Order Date : 01/11/22 
Order ID: NA 
Customer Contact : 0530234316 

Email ID : [email-masked] 

Customer Name: Samarah Ali 
Assistance Required: Kindly arrange a call back to the customer and ask him to reach out to the bank and raise a dispute 

Issue Description: Amount SAR 216.45 has been deducted from his account on 01/11/22 and the order was not placed. Customer has been informed multiple times that the amount was not captured from our end and he should raise a dispute with the Bank. 

Thank you for your help. 

Regards, 
Manish