Subject: RE: Drop payment - [email-masked]
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Reshmaa KJ <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Dec 2022 08:47:01 +0000

Hi Reshma,

Can you please void the below transaction. Order not available on Hybris.

Order ID 9405039421

Regards,
From: Nikhil Bishnoi <[email-masked]>
Sent: Monday, December 12, 2022 11:55 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Drop payment - [email-masked]

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Hi Team,

Please assist us with this.

Issue description: The customer is complaining that the amount of 148 AED has been deducted from her account from our end but there is no order has been placed, and she provided us with the authorization code from her bank, so please check and advise.

Customer's name: Asmaa Najmi
Customer's contact number: +971501373505
Date of the deduction: Friday 9, 12, 22
Authorization code: 264086
Deduct amount: 148 AED

Thanks for your help!

Regards,
Nikhil.
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