Subject: Drop payment - [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 12 Dec 2022 00:55:15 -0700 (MST)

Hi Team, 

Please assist us with this. 

Issue description: The customer is complaining that the amount of 148 AED has been deducted from her account from our end but there is no order has been placed, and she provided us with the authorization code from her bank, so please check and advise. 

Customer's name: Asmaa Najmi 
Customer's contact number: +971501373505 
Date of the deduction: Friday 9, 12, 22 
Authorization code: 264086 
Deduct amount: 148 AED 

Thanks for your help! 

Regards, 
Nikhil.